Professional with a robust 15-year track record in the BPO industry, known for leading teams and strategic projects in customer service and debt collection processes. I have held prominent roles in both government entities, such as the DIAN, and the private sector, spearheading projects in the banking sector and across the BPO industry.
Dynamic, bold, and passionate Chartered Accountant. My focus lies in adding value to professional challenges with an analytical mindset and the ability to learn rapidly. I excel in:
Effective Leadership:
Successful leadership of teams, enhancing customer service quality and efficiency in debt collection processes, optimising indicators to ensure high productivity standards.
Strategic Management:
Designing, directing, optimising, and evaluating projects in the banking sector, achieving significant improvements in efficiency and goal attainment in call centres and BPO.
Technical Expertise:
Solid knowledge of fiscal procedures and tax regulations in Colombia.
Analysis:
Specialist in identifying improvement opportunities through database management and information analysis, implementing short-term action plans.
Technological Skills:
Advanced command of database software, CRM, and reporting tools, as well as configuring optimal rotation strategies for databases across various service channels.
Continuous Innovation:
Constantly seeking innovative solutions, providing fresh perspectives that drive success in projects and professional challenges.
Languages:
Native Spanish and Intermediate proficiency in English.
Connect With Me:
I am open to new job opportunities and building meaningful connections in these domains.
