M

Maria Andrea Rojas Ortiz

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Mexico City, Mexico
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Résumé

Jobs verified_user 0% verified
  • Valid
    Service Delivery Manager
    Valid
    Jan 2024 - Current (2 years 5 months)
    • Customer Satisfaction and ensure Service Operations are on track. • Monitor business KPIs, tickets, SLA and change management.
  • H
    Business Development Manager
    HMD Global
    Jun 2022 - Jan 2024 (1 year 8 months)
    • Manage LATAM pipeline on B2B mobile solutions: Softlock (device lock solution) and Enable Pro (Android Enterprise based EMM) • Sales demos, pitches and customer onboarding • Manage user new requirements with development team.
  • Airalo
    Head of Carrier Relations
    Airalo
    Apr 2021 - May 2022 (1 year 2 months)
    • Generate business with telcos along LATAM (MNOs, MVNOs)
  • izzi telecom
    Strategic Alliances Manager
    izzi telecom
    May 2019 - Mar 2021 (1 year 11 months)
    • Increase user engagement & acquisition, revenue and upsell
  • M
    Commercial Manager
    Mobile VAS Integrations, Softerik
    Feb 2018 - May 2018 (4 months)
    As a Commercial Manager, I was responsible for integrating with content aggregators and telecommunications companies across Africa, APAC, and LATAM. This involved obtaining API documentation and implementing WAP/WEB/SMS flows to enhance service delivery. Additionally, I maintained communication with clients to set expectations regarding integration delays, ensuring transparency and fostering strong relationships throughout the integration process.
  • A
    Value-Added Services & User Experience Manager
    Alcatel mobile, LATAM.
    Nov 2016 - Sep 2017 (11 months)
    • Manage LATAM app strategy to generate revenue & user engagement. • From Jun 2017: also manage Customer Market Intelligence for LATAM
  • M
    Go-To-Market Lead for ISVs, Partner Business Evangelist
    Microsoft, Mexico.
    Sep 2015 - Sep 2016 (1 year 1 month)
    Promote ISVs solutions (Apps, Cloud-based PaaS, SaaS, IaaS) by: Demand Generation Events, Digital Marketing, Global Funding & GTM • 3rd-party solutions adoption (virtual machines) in Azure Marketplace
  • H
    Games Manager
    Huawei Technologies.
    Nov 2014 - Aug 2015 (10 months)
    for Define Mobile gaming business with telcos, Games Publishers and OTTs Launch Mexico/Colombia stores. Support Marketing and content licensing
  • M
    Key Account Manager
    Mondia Media.
    Feb 2014 - Oct 2014 (9 months)
    • Gather customer requirements, content licensing (revenue share, MG) • Lead storefront marketing, monitor revenue and KPIs (MAU/DAU, etc)
  • C
    Consultant
    Connect2Media.
    Mar 2013 - Feb 2014 (1 year)
    • Drive all the key accounts along LATAM and Business Development • Reactivate Telcel contract, open Claro Peru and TIMwe Global contracts
  • E
    OEM Embed Manager
    Electronic Arts, LATAM.
    Dec 2011 - Mar 2013 (1 year 4 months)
    • Preload games in major telcos devices sold in LATAM. • Improve preload solution (billing, user flow) to maximize revenue. • Maintained continuous communication with OEM clients to manage delivery timelines and with key clients, the operators, to report on the business status, ensuring alignment and fostering strong relationships that contributed to overall project success.
  • N
    Global Account Product Manager
    Nokia, LATAM Operator Channel.
    Dec 2009 - Dec 2011 (2 years 1 month)
    • Negotiate device customization, support local teams for implementation
  • Nokia
    Technical Account Manager
    Nokia
    Oct 2007 - Dec 2009 (2 years 3 months)
    -Get technical approvals for all devices sold to Telcel and Sales support
  • STMicroelectronics
    Field Application Engineer
    STMicroelectronics
    Apr 2006 - Oct 2007 (1 year 7 months)
    - Smartcards: Contact (SRI-176/X4K) and contactless (ISO14443 Type B). - Utilized CALC standards, APDU commands, and basic applet development for SIM cards. - Provided sales support, which fostered a strong customer service orientation, enabling me to effectively address all inquiries related to the technical demonstrations I supported.
  • S
    Intern / Project Leader
    Seguros Inbursa S.A. – TIMM Chile, S.A.
    Jun 2005 - Apr 2006 (11 months)
    Collaborate with the GPS Vehicle Tracking System: RS-232 user console, user admin system design, FAQ and installation manuals
  • Polymat
    Intern in System Department
    Polymat
    Sep 2003 - Jun 2004 (10 months)
    -Collaborate in the design of a system to control administrative operations. -Give technical support and maintenance for computers (PC, laptops). -Administration and control of the network and databases
  • R
    Representative running team
    Aug 2000 - Dec 2000 (5 months)
  • C
    Logistics & Sponsors
    College Association, SÍNTESIS, Tec de Monterrey.
    Aug 2000 - May 2005 (4 years 10 months)
Education verified_user 0% verified
  • L
    Linkedin courses
    Jan 2018 - May 2024 (6 years 5 months)
  • N
    Negotiation skills training
    Jan 2008
  • A
    Attendance to National Instruments courses (ELVIS and LabView usage)
    Jan 2005 - Feb 2005 (2 months)
  • T
    Bachelor of Electronic Systems Engineering
    Tecnológico de Monterrey, Campus Ciudad de México (ITESM-CCM).
    Jan 2000 - May 2005 (5 years 5 months)
Projects (professional or personal) verified_user 0% verified
  • I
    In-line Training System
    Jan 2005 - May 2005 (5 months)
    Aimed for students presenting admission exams, Tech: MySQL, Java y SQL, JSPs, HTML, Java Beans & Tomcat, using UML modeling and use cases.
  • H
    Hydroponics Greenhouse control system.
    Jan 2005 - May 2005 (5 months)
    System built using an AVR microcontroller, an LCD display and a keyboard to control humidity, temperature and light intensity. Other components were implemented by Mechatronics Engineering students.
Publications verified_user 0% verified
  • M
    Mixed Hidropony Automatization,
    Jan 2006