María Alejandra Garriga Zapata Technical Content Strategist

Technical Writer - Independent Contractor

BairesDev

Apr 2022 - Oct 2022 (7 months)

- Management and development of technical documentation packages for software products, using Confluence and Jira as primary delivery media. - Advice on UX writing styles, UX navigation flow and usability tests for said products.

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Content Creator

Impactum Inbound Marketing

May 2019 - Jan 2023 (3 years 9 months)

- Article writing and content curation of ISO certifications in Latin America, for some of their customers’ blogs.

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Content and Quality Assurance Consultant

KeyCore International – Development department

Feb 2018 - Jan 2023 (5 years)

- Information gathering, content development and architecture for software technical documentation packages. - Design, development and execution of use cases, scenarios and protocols for functional and usability QA testing. - Advice on technical documentation and style and layout guidelines implementation.

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Content Consultant

Corporación CDI, C.A. – Technology Management

Jun 2015 - Jan 2023 (7 years 8 months)

- Information gathering, content development and usability architecture for prototypes, functional requirements, development and software technical documentation packages, aimed to ISO 9000 quality standards. - Advice on technical documentation and style and layout guidelines implementation.

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Documentation, and Training Senior Specialist – Direction of Support

Smartmatic Labs, C.A - Electoral Solutions Business Unit

Aug 2009 - Dec 2014 (5 years 5 months)

- Management, leadership and development of printed and online documentation for electoral products, interactive online tutorials embedded in software products. - Management, leadership, development and delivery of training courses for the use and management of the various electoral products. - Management, leadership and development of technical documentation packages of electoral hardware and software oriented to the federal and state certification in U.S.A., Europe and Asia. - Advice on technical documentation, implementation of style standards and layout, design of internal and end-customer training courses.

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Product Specialist – Product Vice Presidency

Smartmatic Labs, C.A - Electoral Solutions Business Unit

Jan 2008 - Aug 2009 (1 year 8 months)

- Liaison between the Product and Sales areas for the preparation of technical proposals for national and international customers. - Assistance in the review of product releases and identification of functional and usability failures. - Support in the methodology of documentation maintenance for electoral products, during the process of updating their respective platforms.

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Documentation Manager – Product Vice Presidency

Smartmatic Labs, C.A - Electoral Solutions Business Unit

Jan 2005 - Dec 2007 (3 years)

- Management, leadership and development of printed and online documentation for electoral products, interactive online tutorials embedded in software products. - Management, leadership, development and delivery of training courses for the use and management of the various electoral products. - Management, leadership and development of technical documentation packages of electoral hardware and software oriented to the federal and state certification in U.S.A. - Advice on technical documentation, implementation of style standards and layout.

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Documentation Analyst – Product Management Office

Smartmatic Labs, C.A - Electoral Solutions Business Unit

Nov 2003 - Dec 2004 (1 year 2 months)

- Development of printed and online documentation for electoral products, interactive online tutorials embedded in software products. - Development and delivery of training courses for the use and management of the various electoral products. - Advice on technical documentation, implementation of style standards and layout.

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Documentation Specialist

GeeDox de Venezuela

Jun 2003 - Jan 2023 (19 years 8 months)

- Technical writing for various companies' software products. - Advice on technical documentation, implementation of style standards and layout.

Systems Analyst II

Compañia Anónima Nacional Telefonos de Venezuela (Cantv)

Jun 2001 - May 2003 (2 years)

- Application development (SIGGE Metrics) oriented to strategic management for the General Management of Interconnection Office using Gentia Software and all its products. - Consulting in various areas within the Systems Planning Management Office.

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Artemis 2000 and 7000 Technical Support Analyst

Metier de Venezuela, S.A.

Dec 1999 - May 2001 (1 year 6 months)

- Technical support and training delivery of Gentia Software and all its products. - Advice for Balanced Scorecard Methodology, KPI (Management Indicators) and ABC Costs technical implementation. - Development of pilot projects oriented to the Strategic Management using all the Gentia Software products, in addition to the respective training courses.

María Alejandra Garriga Zapata

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María Alejandra Garriga Zapata