María Alejandra Castaño
About
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Buenos Aires, Argentina
Résumé
Jobs
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Program ManagerLILTOct 2024 - Current (2 years 1 month)Able to complete project management tasks autonomously
Responsible for maintaining resources, core teams and pipeline to support project management work
Responsiveness to internal and external comms within pre-defined SLAs
Risk analysis to identify risks, potential issues, plan to and mitigate them
Able to define and delegate admin work to PCs Interns
Able to take responsibility for end to end project deliverables in accordance with SLAs
Effectively balances and manages priorities across a variety of task types and customers
Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines
Escalates issues or problems to manager in an effective manner, along with proposed sol- Production Manager SrLILTMay 2022 - Oct 2024 (2 years 6 months)Communicate with clients about the status of translation projects. Liaise with the team of linguists and build a community of trusted resources for each client Self-procure on our existing vendor database and enter sourcing requests when new vendors are needed Verify billing information and enter provider payment information Enter tickets quickly by receiving customer feedback Monitor production KPIs per project: quality, cost and delivery time Perform file analysis and liaise with the solutions team for support on file types Use and understand the Lilt platform by participating and learning in our knowledge base and following up on tickets with the support team. Create and monitor client language assets (TM, style guides, reference materia
- Project managerAMPLEXORJul 2021 - Apr 2022 (10 months)Supervise and monitor all customer orders Process optimization and improvement Customer relationship management, customer satisfaction management. Apply subject matter knowledge and experience to manage common and complex customer requirements and service delivery. Support the sales process by working collaboratively with account managers assigned to clients. Responsible for the final quality of the final documents Support and provide training to other team members. Act as an expert on the subject in the team
- TransperfectTransperfectFeb 2020 - Jul 2021 (1 year 6 months)Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project. Liaise with sales staff to clarify project parameters. Negotiate deadlines and rates with vendors, establish and maintain excellent relationships with contract translators and proofreaders globally. Monitor and control projects status, manage project finances, including budgeting, prepare and maintain project documentation. Comply with relevant and applicable procedures and perform quality checks at various stages of process to ensure quality and accuracy.
- Project ManagerConsultRSep 2019 - Feb 2020 (6 months)Understand customer needs and coordinate with the different areas (Design, Programming, QA, Coordination and Technical & Strategic Direction) to carry out projects accordingly. Establish goals and time frames. Preparation of weekly and monthly reports to present to clients. Manage digital strategies to achieve the objectives.
- Brand Manager SsrPOWApr 2017 - Aug 2019 (2 years 5 months)Manage and coordinate Digital Strategies for different brands with the team in order to accomplish the goals that were established. Contact with clients to manage the requirements in their digital medias strategy , according to the commercial objectives. Campaign and collection launch coordination. Preparation of reports on sales results. Internal coordination between areas of operations, design and IT.
Education
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- Marketing BachelorUniversidad de PalermoJul 2015 - Current (11 years 4 months)