Margarita Macías Aguilar

Customer Service Representative with 5 years of experience providing exceptional client support. Skilled at building strong customer rapport, resolving issues efficiently, and creating positive experiences that drive retention and satisfaction. Currently acting as a Bilingual Medical Case Manager with experience in personal injury pre-litigation, managing 100-120 active cases at a Texas-based Personal Injury law firm. I have a well-rounded foundation, including four months of hands-on training in the investigation department prior to transitioning into the medical department.