M

Margarita Lagos

About

Detail

Santiago Metropolitan, Chile

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Motion
    Customer Support Representative
    Motion
    Jan 2025 - Current (1 year 10 months)
    • Organization & Customer-Centric Impact – Structure workflows with clear SLAs, knowledge base use, and feedback loops to ensure timely responses, refine operations, and align tasks toward improved customer satisfaction, retention, and revenue. • Utilize platforms like Front, Intercom, JIRA, and Stripe to manage inquiries, document solutions, escalate issues, and streamline collaboration between support, product, and engineering teams.
  • Experian
    Learning & Development Specialist
    Experian
    Feb 2019 - Feb 2025 (6 years 1 month)
    • Designed and optimized training programs, implementing tailored learning strategies, including the development of a newly designed training manual for Fraud that simplified the training process and followed the flow of a call. • Led the onboarding process for 150+ employees annually, ensuring a smooth transition to operations, including a business expansion in India for an onsite deployment project. • Coordinated technical training and personal development workshops to enhance staff performance, including becoming a Subject Matter Expert in Police Report Validation and Fraud Procedures. • Reviewed and improved training materials to ensure accuracy and compliance with company policies, ultimately earning a Yellow Belt Six Sigma certifi
  • Experian
    Fraud Specialist
    Experian
    Jan 2018 - Jan 2019 (1 year 1 month)
    • Specialized in fraud detection and prevention, applying advanced security protocols. • Developed strategies for police report validation and risk mitigation procedures
  • Experian
    Experian: Dispute Specialist
    Experian
    Jan 2017 - Jan 2018 (1 year 1 month)
    • Managed and resolved disputes, ensuring compliance and customer satisfaction.
  • S
    Supervisor
    SAMSONITE:
    Jan 2016 - Jan 2017 (1 year 1 month)
    • Managed teams, optimized workflows, and supervised sales operations.
Education verified_user 0% verified
  • G
    GOOGLE PROJECT MANAGEMENT CERTIFICATE
    Feb 2025 - Current (1 year 9 months)
  • U
    BA
    UCINF University
    Mar 2011 - Dec 2015 (4 years 10 months)