Margaret Waters

I

Program/Project Manager (Contract)

Idemia Identity & Security

Sep 2023 - Mar 2024 (7 months)

• Led IT project management initiatives in Identity and Access Management, ensuring compliance with federal and state regulations. • Directed cross-functional teams to implement security solutions, managing timelines, resources, and compliance milestones. • Identified project risks early and proactively mitigated delays to maintain on-time delivery. • Supervised two Project Managers to meet project deadlines, resource allocations, and stakeholder expectations. • Managed resource planning and headcount tracking across multiple teams, providing regular metrics and insights to leadership.

Implementation Project Manager

Leaflink

Dec 2022 - May 2023 (6 months)

• Led onboarding and deployment for a portfolio of B2B clients, ensuring seamless adoption of a highly regulated SaaS platform, including integration with state compliance systems like Metrc. • Developed and executed structured implementation plans across logistics, fulfillment, and retail workflows, reducing time-to-value by 35%, and creating product descriptions and SKUs. • Collaborated cross-functionally with product, support, and compliance teams to resolve technical issues and optimize go-live readiness; maintained customer Master Data. • Trained end users and key stakeholders on platform capabilities, using data-driven insights to adapt sessions and improve adoption outcomes. • Created scalable onboarding resources (step-by-step

Implementation Specialist II/Project Manager

DHL eCommerce

Dec 2020 - Dec 2022 (2 years 1 month)

• Delivered hands-on onboarding and training for new clients in logistics and eCommerce sectors, translating complex technical workflows into actionable steps for client operations teams.
• Coordinated cross-departmentally with engineering, sales, and customer service teams to ensure smooth implementation of shipment tracking and label generation solutions.
• Maintained accurate implementation documentation and project trackers in CRM and SharePoint, and collaborated with support to resolve issues quickly post-deployment; assisted in the design, set-up, and maintenance of customers' Master Data and customer relationships in SAP ERP.
• Facilitated client readiness meetings and championed the use of onboarding KPIs to

A

Franchise Implementation Project Manager

Any Lab Test Now Inc.

Feb 2020 - Dec 2020 (11 months)

• Project-managed the full onboarding cycle for new franchise locations, including the configuration of healthcare compliance systems (HIPAA, CLIA) and operational protocols. • Partnered with cross-functional teams to align technology deployments with medical testing workflows and customer experience standards. • Spearheaded onboarding documentation, templates, and walkthroughs, helping new locations reach operational readiness ahead of projected timelines. • Delivered virtual training to franchise owners and staff, using feedback loops to iterate and improve training content. • Used a consultative approach to identify operational needs and tailor training delivery to maximize long term franchise success.

C

Dealer Services Support / Client Onboarding Specialist

Client Command

Oct 2018 - Feb 2020 (1 year 5 months)

• Managed the technical setup and campaign launch for eCommerce marketing initiatives, aligning with internal data teams to configure tracking systems and reporting dashboards. • Created structured implementation workflows using Smartsheet and Salesforce to track deliverables, key dependencies, and stakeholder tasks. • Served as a liaison between engineering, analytics, and client-facing teams to ensure accurate data flow and timely platform delivery. • Translated client objectives into implementation requirements while adapting project timelines to evolving product and client demands. • Used data visualization and analytics tools (e.g., Tableau, Excel) to measure campaign impact and inform onboarding process enhancements.

Operations Manager

Dealertrack

Sep 2012 - Nov 2014 (2 years 3 months)

• Oversaw statewide DMS operations for Automotive Registration & Titling, leading cross-functional teams to achieve and exceed registration and compliance KPIs.
• Recruited, onboarded, and mentored a team of Registration Administrators, implementing standardized procedures that exceeded departmental KPIs.
• Designed and executed onboarding and DMS training programs, increasing customer adoption and system usage rates, which also involved training customers on software to enhance their experience.
• Directed a major data rescanning project, managing 4000+ transactions to ensure data integrity and compliance.
• Built operational performance dashboards to track KPIs, identify trends, and implement process improvemen

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Margaret Waters

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