Proven ability to manage client relationships, resolve issues, and drive revenue growth. Experienced in email-based support, remote communication, and multitasking across teams. Seeking part-time remote roles in customer support, account management, or operations.
Contact Margaret regarding:
Flexible work
Starting at
USD10/hour
Timeline
work
Job
Résumé
Jobs
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Account Manager – B2B Client Service
Chrome Partners Ltd.
Jan 2019 - Current(7 years 5 months)
• Manage corporate client accounts and maintain high retention
• Handle daily email communication, inquiries, and issue resolution
• Prepare quotations and process orders efficiently
• Coordinate with production teams to ensure timely delivery
• Support collections through structured follow-ups
• Contribute to KES 20M+ quarterly revenue
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Account Executive & Technical Planning Executive
Kul Graphics Ltd.
Jan 1996 - Dec 2019(24 years)
• Managed client relationships and generated new business
• Prepared cost estimates using Print MIS systems
• Coordinated production workflows and tracked job progress
• Communicated updates and handled client expectations
• Sourced vendors and supported payment collection
Education
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GFSI Certification
Food Safety
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Print Production & Management
Academy of Printing Technology
• Generated KES 15M+ revenue per quarter
• Served clients across corporate, NGO, education, pharma & government
• Built strong repeat-client base through excellent service