Margaret A Hinkle

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Fractional Engagement Leader & Customer Experience Consultant

Savvy Strategic Partners

Mar 2025 - Current (1 year 7 months)

• Partnered with various organizations to design and execute member communications strategies. • Served as an Event Core Process Owner, streamlining operations for seamless experiences. • Created and implemented onboarding and engagement programs to enhance member retention. • Led retention and value optimization efforts, improving member lifetime value. • Developed referral and advocacy initiatives, increasing community-driven growth.

Customer Support Manager & Administrative Assistant

PaleoHacks

Oct 2020 - Mar 2025 (4 years 6 months)

• Directed daily call center operations, ensuring seamless customer support across multiple brands • Managed a team of 9 customer support representatives across 5 brands • Managed escalated customer service inquiries, resolving complex issues to enhance customer satisfaction by 30% • Reduced chargebacks by 20% through proactive fraud prevention initiatives and dispute resolution strategies. • Monitored and achieved weekly KPIs related to refunds, chargebacks, and customer satisfaction • Oversaw the chargeback process, ensuring accurate and timely resolutions to maintain compliance • Led a team handling social media interactions, fostering positive customer engagement and brand reputation • Led the hiring, onboarding, and performance

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Customer Service Supervisor and Content Manager

Byrd Tool Experts

May 2020 - Current (6 years 5 months)

• Created blog content and conducted interviews with woodworkers to generate engaging, industry-related content • Developed and posted engaging content on social media platforms to increase brand visibility • Provided exceptional customer service and managed team operations to support business needs • Trained and transitioned team responsibilities to ensure seamless operations as I focused on other company aspects

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Content & Marketing Specialist

Kentucky Home Brands

Jun 2018 - Jun 2021 (3 years 1 month)

• Designed and launched 2-3 email campaigns per week to drive sales and customer engagement • Created compelling swipe copy for potential affiliates to support product promotions • Conducted product research and wrote detailed descriptions for Amazon, Shopify, and WordPress websites • Managed content updates and edits on Shopify and WordPress sites to ensure consistent branding • Developed and executed social media campaigns across multiple platforms to increase brand awareness • Provided customer support through emails and phone calls, resolving inquiries and ensuring customer satisfaction • Supported Amazon customer service teams, addressing inquiries and issues related to product listings • Recorded video content for social media

S

Customer Service Representative

State Farm Insurance Co.

Aug 2014 - May 2016 (1 year 10 months)

• Delivered high-quality service to walk-ins and incoming phone calls, addressing inquiries and solving issues • Processed auto and fire policies for existing customers, ensuring accuracy and compliance • Managed appointment scheduling, outbound calls, and problem resolution to enhance customer experience

Margaret A Hinkle

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Margaret A Hinkle

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