Mardzhina Detail-oriented and proactive professional with 4+ years of

Medical interpreter

FUTURE GROUP (KALAM CX)

Apr 2026 - Current (7 months)

Trust & Safety Operations (Hybrid)

Teleperformance

Apr 2023 - Current (3 years 7 months)

• Managed complex user appeals and conducted detailed investigations to resolve platform disputes, ensuring full compliance with digital regulations.
• Recognized as a Top Performer for KPI excellence, demonstrating data-driven decision-making and attention to messaging quality.
• Partnered with global cross-functional teams to translate complex data insights into actionable improvements for user safety and platform experience using advanced Excel functions.
• Designed and delivered professional presentations, translating dense analytical data and performance metrics into clean, structured slide decks to communicate complex ideas clearly.
• Demonstrated high adaptability and commitment by successfully managing a seamless

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Co-founder & Financial Operations

Piacere (online retail store)

Jun 2022 - Feb 2023 (9 months)

• Built and maintained the operational structure for customer support and business growth from scratch.
• Designed customer communication flows, including personalized messaging and retention strategies.
• Managed end-to-end customer engagement from audience targeting to resolving inquiries and reporting on growth.
• Leveraged patient communication skills to enhance direct B2C interactions, informing strategies for customer engagement and support.
• Applied patient coordination principles to refine B2B appointment scheduling processes, optimizing operational efficiency and communication flows.
• Managed end-to-end financial workflows, cost tracking, and revenue reconciliation using accounting software.

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Head of the Training Department

Euro Education (educational center)

Aug 2021 - May 2022 (10 months)

• Managed team scheduling and multi-departmental records to ensure seamless service delivery and accurate billing cycles.
• Oversaw internal documentation and resolved administrative denials/ service delivery issues during the transition to remote operations.
• Utilized patient communication skills to facilitate clear and effective dialogue with both internal stakeholders and external partners, ensuring alignment on training objectives and service delivery expectations.
• Applied patient coordination methodologies to streamline the scheduling of training sessions and manage departmental records, enhancing operational efficiency and accuracy across all functions.

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Senior Sales and Marketing Manager

SkyWay LTD (leading incoming tour operator in Central Asia)

Sep 2018 - Aug 2021 (3 years)

• Represented the company at the largest tourism exhibitions of the world: Tashkent Travel Mart (Tashkent, 2018), Arabian Travel Mart (2019, Dubai), Kazakhstan International Tourism Fair (2019, Almaty), PATA Travel Mart (2019, Astana).
• Coordinated marketing campaigns, promotional materials, and cross-channel client communications.
• Designed and delivered professional presentations, including visual frameworks and slide decks, to communicate complex ideas during international project management and exhibitions.
• Handled travel logistics, documentation, and comms for high-level B2B meetings and cross-functional teams.
• Provided dedicated customer support through patient communication, ensuring clients were informed an

Mardzhina

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Mardzhina

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