Marcus J Perez
About
Detail
Implementation Consultant II at ADP
Michigan, United States
Résumé
Jobs
verified_user
0% verified
- IImplementation Consultant IIIntegrated Design Inc at ADPMay 2023 - Current (3 years 3 months)
- DImplementation SpecialistDocNetworkMay 2021 - May 2023 (2 years 1 month)
Production Support Analyst - OperationsVertaforeJan 2020 - May 2021 (1 year 5 months)- Premium Support SpecialistDaySmart Software IncOct 2018 - Jan 2020 (1 year 4 months)• Promoted from Technical Support Specialist to Premium Support Specialist after 5 months as a result of repeated positive feedback from clients • Quickly and accurately troubleshoot any issues that customers are experiencing • Validate, report, recreate any bugs found in software and identify potential causes / solutions • Serve as the lead point of contact for all customer account management matters • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Build and maintain strong, long-lasting client relationships • Assist with challenging client requests or issue escalations as needed • Install and configure software according to customer needs • Handle training for customer and their emp
- Technical Support SpecialistDaySmart Software IncJun 2018 - Oct 2018 (5 months)• Quickly and accurately troubleshoot any issues that customers are experiencing • Validate, report, recreate any bugs found in software and identify potential causes / solutions • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Assist with challenging client requests or issue escalations as needed • Install and configure software according to customer needs • Handle training for customer and their employees • Set up VPN for multi-location businesses
Education
verified_user
0% verified
- Java Developer Bootcamp, Computer Software EngineeringGrand circusJan 2017 - Dec 2017 (1 year)• Created a pipeline to process raw data into an SQL database and display the new data on a web page using hibernate, Spring MVC, and database queries • Practiced agile methodology to deliver projects in two weeks • Learned full development life cycle processes
- Transfer Degree, PhysicsWashtenaw Community CollegeJan 2011 - Dec 2013 (3 years)
Projects (professional or personal)
verified_user
0% verified
- TTwaikuI designed and implemented a concept for parsing through large amounts of tweets from the public Twitter stream into a web app using natural language processing, software design patterns, and data modeling to efficiently and reliably identify accidental haiku's.