Marcos Zeledon

Legal Receptionist

Downtown LA Law Group

Oct 2025 - Jun 2026 (9 months)

• Served as the first point of contact for clients, handling case-related inquiries and providing timely updates. • Managed high-volume communications while assisting clients in sensitive and high-stress situations. • Coordinated with attorneys and case managers to ensure accurate client information and efficient case support. • Scheduled transportation and other client services while maintaining detailed records and follow-up activities. • Demonstrated strong multitasking, communication, and organizational skills in a fast-paced legal environment.

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Medical Appointment Scheduler

Houston Eye Associate, united medical doctors

Sep 2024 - Oct 2025 (1 year 2 months)

• Scheduled, rescheduled, confirmed, and coordinated patient appointments for multiple providers in a fast-paced healthcare environment while ensuring accuracy and efficiency. • Scheduled appointments for optometrists and ophthalmologists, coordinating consultations and follow-up visits while ensuring accurate patient information and provider availability. • Maintained strict HIPAA compliance by safeguarding Protected Health Information (PHI), verifying patient identities, securely managing medical records within Athenahealth, and ensuring confidentiality during appointment scheduling, insurance verification, referral coordination, and patient communications. • Managed high-volume inbound and outbound calls, assisting patients with appointm

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Customer Service Representative

RMIS (Registry Monitoring Insurance Services)

Mar 2024 - Sep 2024 (7 months)

• Assisted carriers, brokers, and transportation companies with insurance compliance and onboarding requirements. • Reviewed insurance documentation and helped ensure compliance with coverage standards. Managed high-volume customer interactions regarding compliance status, documentation, and insurance-related inquiries. • Collaborated with carriers and insurance agencies to resolve documentation issues and maintain compliance using salesforce.

Customer Support Specialist

Lyft

Aug 2022 - Feb 2024 (1 year 7 months)

• Assisted customers via chat and email handling billing issues, refunds, account concerns, and service-related inquiries. • Used Zendesk and Excel to manage tickets efficiently while maintaining high customer satisfaction. • Promoted to Subject Matter Expert (SME) due to product knowledge, communication skills, and performance. • Collaborated with team members through Slack.

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