Marcos Vivanco

Marcos Vivanco

About

Detail

Rio Negro, Argentina
Contact Marcos regarding: 
work
Full-time jobs
Starting at USD11/hour
Flexible work
Starting at USD15/hour
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Internships
Starting at USD1k/month
groups
Networking

Timeline

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Job
school
Education
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Project

Résumé

Jobs verified_user 0% verified
  • Mindrift
    Prompt Engineer
    Mindrift
    Feb 2025 - Current (1 year 6 months)
  • Queensland Government
    Assistant Project Manager
    Queensland Government
    Feb 2022 - Jan 2025 (3 years)
    • Led and coordinated multiple housing projects, ensuring adherence to budgets, quality standards, and compliance with government regulations. • Managed stakeholder engagement, facilitating effective communication between applicants, internal teams, and government agencies. • Oversaw all project documentation, including editing and proofreading reports to ensure clarity, accuracy, and regulatory compliance. • Analyzed project data to support strategic decision-making and improve application processing efficiency. • Implemented process improvements that reduced response times by 20% and streamlined workflows across departments. • Handled sensitive information with discretion, maintaining strict data security protocols in all internal and ext
  • Queensland Government
    Project Coordinator
    Queensland Government
    Mar 2021 - Feb 2022 (1 year)
    • Conducted fraud detection and risk assessment, ensuring compliance with grant eligibility criteria and disaster relief funding. • Managed outreach initiatives, including cold call home visits and virtual consultations, to support vulnerable applicants affected by natural disasters. • Collaborated with engineers, builders, and government officials to verify structural integrity documentation. • Reviewed and assessed grant applications, ensuring alignment with DRFA audit protocols. • Enhanced documentation processes, improving efficiency in grant eligibility verification. 💡 Risk Management | Fraud Detection | Data Analysis | Government Compliance | Field Outreach & Stakeholder Relations
  • Queensland Government
    Virtual Home Visits Officer
    Queensland Government
    Apr 2020 - Feb 2021 (11 months)
    • Led Virtual Home Visits (VHVs) via Microsoft Teams, assessing applicant needs for disaster relief funding. • Managed sensitive data and conducted in-depth analysis, ensuring accurate eligibility assessments. • Processed the highest volume of applications in the department while maintaining top-quality standards. 💡 Remote Project Coordination | Data Analysis | Client Communication | Digital Documentation
  • P
    Medical Records Officer
    Prince Charles Hospital
    Oct 2019 - Apr 2020 (7 months)
    • Optimized record retrieval and workflow processes, ensuring timely access to patient files. • Coordinated across multiple hospital departments, enhancing interdepartmental communication. • Maintained compliance with Queensland Health policies and ensured secure handling of patient records. 💡 Healthcare Administration | Data Management | Compliance & Confidentiality | Process Improvement
  • Mastercard
    Inbound Customer Service Representative
    Mastercard
    Mar 2019 - Aug 2019 (6 months)
    • Managed high-volume customer interactions, resolving issues related to ANZ, Amplify, and Westpac/St. George’s rewards schemes. • Handled case escalations efficiently, improving customer satisfaction. 💡 Customer Support | Problem-Solving | Account Management
  • P
    Market Research Interviewer
    Prisma Consulting Group
    Mar 2017 - Feb 2018 (1 year)
    • Conducted surveys and interviews, gathering high-quality consumer insights within an Agile framework. • Refined survey methodologies, reducing duration while improving data accuracy and collection efficiency. • Analyzed research data to identify trends and enhance customer experience strategies. 💡 Market Research | Data Collection & Analysis | Agile Research Methods | Customer-Centric Insights
  • Upwork
    Editor & Proofreader
    Upwork
    Mar 2017 - Jan 2020 (2 years 11 months)
    • Reviewed and edited academic papers, reports, and marketing materials for various clients. • Enhanced content clarity, engagement, and accuracy, ensuring high-quality deliverables. • Improved turnaround times by 30%, increasing client satisfaction and retention. 💡 Editing & Proofreading | Content Development | Quality Assurance
  • Upwork
    Interpreter
    Upwork
    Jul 2015 - Jan 2017 (1 year 7 months)
    • Provided real-time interpretation services for international clients in business, legal, and academic settings. • Translated critical documents (English-Spanish, Spanish-English) with a focus on linguistic accuracy and cultural relevance. • Adapted to specialized terminology, including technical, legal, and academic language, ensuring seamless communication. 💡 Interpretation & Translation | Cross-Cultural Communication | Technical & Legal Terminology
  • P
    Search Engine Optimization Analyst
    Promo Logic SEO Services
    Mar 2013 - Mar 2016 (3 years 1 month)
    • Conducted in-depth research on digital marketing, SEO strategies, and online trends. • Collaborated remotely with web designers, multimedia specialists, and content creators to develop brand-aligned websites. • Analyzed website performance to optimize search rankings and user engagement. 💡 SEO Research | Digital Marketing | Content Strategy | Remote Collaboration
  • Accenture Argentina
    Customer Service Technical Support
    Accenture Argentina
    Sep 2011 - Feb 2013 (1 year 6 months)
    • Provided troubleshooting and technical support for U.S.-based customers regarding internet connectivity issues. • Maintained and updated customer databases, ensuring accurate tracking of inquiries and resolutions. • Prioritized customer satisfaction, achieving high ratings in service efficiency. 💡 Technical Support | Customer Relationship Management | Database Management
  • S
    English Language Teacher
    SPANGLISH School of English
    Feb 2009 - Sep 2011 (2 years 8 months)
    • Taught English to advanced students, focusing on fluency, comprehension, and grammar. • Designed tailored lesson plans, improving students’ proficiency and confidence in English communication. 💡 Teaching & Training | Language Instruction | Curriculum Development
Education verified_user 0% verified
  • Universidad Nacional de La Plata
    Bachelor's degree, Sociology
    Universidad Nacional de La Plata
    Jan 2012 - Jan 2016 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified