Marcos Vinicius de Almeida Santana
About
Detail
São Paulo, State of São Paulo, Brazil
Contact Marcos regarding:
Flexible work
Starting at
USD35/hour
Résumé
Jobs
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Data Analyst / Sales OpsLinkedInOct 2025 - Current (1 year 1 month)• Workflow Automation: Developed Power Automate (Cloud) solutions integrated with Dataverse and Dynamics 365 to support critical Sales Ops processes, ensuring data governance and reducing errors. • Conceptualized and implemented automated workflows leveraging tools conceptually similar to Zapier and n8n, streamlining Sales Ops processes.
• Process Engineering: Designed and implemented a Quota Relief solution in Python, automating a 100% manual process and reducing execution time from weeks to hours while increasing scalability.
• Audit & Compliance: Structured the automated collection and processing of evidence for Quota Relief and audit flows, enabling faster and standardized reviews in partnership with the LTS Ops Hub.
• Gl- SSales Operations SupervisorSTANLEY'S HAIRSep 2024 - Oct 2025 (1 year 2 months)• Omnichannel CRM Management: Managed CRM and omnichannel communication (WhatsApp, SMS, Email) to ensure seamless customer service integration.
• Business Intelligence: Developed KPIs and interactive dashboards (Looker Studio, Power BI) to monitor commercial performance and support strategic decisions.
• Sales Automation: Implemented sales automations that optimized internal workflows, reduced manual tasks, and increased team productivity.
• Performance Auditing: Audited commercial performance to identify bottlenecks and proposed process improvements to boost sales team output.
• Post-Sales Optimization: Structured the post-sales journey with automated scheduling and follow-ups to improve customer retention and satisfact - Order/Sales Operations AdministratorFastmarketsApr 2023 - Sep 2024 (1 year 6 months)• Order-to-Cash Administration: Managed the Order-to-Cash process, ensuring data integrity for contracts and quotes. This included supporting technology sales operations by managing the Order-to-Cash process and ensuring CRM data quality.
• Salesforce Optimization: Performed lead and account enrichment within Salesforce, improving opportunity qualification and sales funnel efficiency. This involved working with Salesforce for data enrichment and reporting.
• SLA Management: Managed orders for the Metals, Agriculture, and Forestry segments, ensuring 100% compliance with established SLAs.
• Reporting & Automation: Created Salesforce automations and reports to streamline order tracking and facilitate managerial decision-making.
Education
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- SQL for Data Analysis: From Basic to AdvancedDataquestJan 2025
- Data Scientist Training: The Complete CourseDataquestJan 2025
- FB.S. in Data ScienceFATEC CotiaJan 2024 - Current (2 years 10 months)
- FB.S. in Financial ManagementFATEC OSASCOJan 2021