M
Marcos Vinicio Costa Junior
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São Paulo, State of São Paulo, Brazil
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Full-time jobs
Starting at
USD3.5k/month
Résumé
Jobs
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Systems EngineerLexisNexis Risk SolutionsMar 2020 - Oct 2024 (4 years 8 months)• Conducted platform/product deployments in several environments, and for that I made consistent use of infrastructure as code (focusing on automation, documentation, reusability and environment stability). Technologies in use for those tasks included Github, Terraform, Ansible, Kubernetes, OpenStack, Microsoft Azure, Rancher, Uptrends, Hashicorp Vault, JFrog, HPCC Systems, MySQL, Docker, JIRA, Confluence, ServiceNow, and quite a few others • Performed several tasks related to migrating on-premises infrastructure to an Openstack based private cloud, in which the most notable task was building the Openstack VMs (and all the related components) from scratch. Since this was a critical project at the time (Q3 2021), because of all the effort- Sr Technical Support SpecialistLexisNexis Risk SolutionsSep 2017 - Mar 2020 (2 years 7 months)• In this role I worked for the Infrastructure Operations Group, acting as the IT Support Lead in Alphaville (Barueri, Brazil) for which I assisted with building the desktop office infrastructure from scratch, also having provided IT support for the company's other offices in Brazil during that period (which also included some other companies under RELX Group such as Cirium, ICIS, Accuity and Elsevier) • Performed incident and problem management tasks using an in-house ticketing system • Deeply analyzed more complex problems which were more critical to the Brazil business, and often escalated those to a global level in order to come with proper solutions in accordance to what technologies were permitted to use at the time within the comp
- Programmer/Product Technical Support AnalystFocusVisionOct 2016 - Apr 2017 (7 months)• Programmed online surveys in the Decipher platform (using XML, HTML, Python, CSS and JavaScript), which also included testing and troubleshooting to verify they function according to specifications and standards, following quality assurance and project processes, and maintaining an exceptionally high level of quality for client deliverables • Provided guidance, assistance, and follow-up on client inquiries regarding the Decipher platform, also creating and updating support content for the knowledge base • Continually expanded and shared knowledge on the Decipher Platform (especially within the team I was part of at the time), also acquiring new skills pertaining to customer success management, escalating complex problems to higher leve
- IT Support AnalystdunnhumbyAug 2015 - Jan 2016 (6 months)• I was the first point of contact for anything related to IT in Latin America (São Paulo, Medellín and Bogotá offices) • Managed a 5,000 desktop/laptop environment worldwide (infrastructure based on Microsoft and Cisco solutions) • Performed incident, problem and IT asset management in the CMDB (using ServiceNow) • Spread the word on making users conscious about several information security aspects, being fully backed up by the InfoSec department • Wrote and reviewed technical procedures for the team's knowledge base • Negotiated contracts and equipment purchases with several 3rd party suppliers • Monitored the local area network performance and events (using Solarwinds) • Consolidated reports with local Service Desk key performanc
- Release ManagerCitigroupJan 2012 - Dec 2014 (3 years)• Managed mass software deployment requests (using HP Client Automation) for the North+Latin Americas region, having a mixed environment composed by desktops (Windows) and virtualized servers (Citrix/VMWare) which had about 90,000 items under my team's administration • Provided detailed metrics for each request, always sharing those with technical teams and deployment requesters • Solved several support requests related to mass software deployments, always keeping SLA under control and managing customers' expectations successfully • Wrote detailed documentation regarding the team's processes, shared those with support/infrastructure/auditing teams and also with internal customers • Assisted customers with change management tasks: openi
- Infrastructure AnalystCitigroupFeb 2010 - Dec 2011 (1 year 11 months)• Conducted the implementation on a local level (Brazil) of infrastructure components for the software packaging+distribution toolsets, along with all the new standards for the desktop environment; this also included conducting training sessions regarding the new standards for 1st+2nd level support teams and working with problem management for the newly implemented toolsets • Acted as a liaison for several activities related to 3rd party software being certified to use in Citi, as the regional teams didn't have a dedicated resource for such activities in Brazil • Wrote several technical and operational procedures for use by tech support, infrastructure, and business continuity teams • Mapped and documented new processes for the IT Deskt
- Sr Infrastructure AnalystCPM BraxisJul 2009 - Jan 2010 (7 months)• Customized operating systems' images (Windows) according to Citigroup standards and also automating several configurations (using VBScript) • Led the technical front of the software packaging team (composed by 8 people) also providing operational directives and training to this team • Performed 3rd level tech support for issues related to operating systems (several Windows versions) and software packaging (MSI standards) • Wrote technical procedures for many software items utilized at the time
- Sr Tech ConsultantCadmusSep 2007 - Jul 2009 (1 year 11 months)
- BTechnology ConsultantBanco Itaú)Sep 2006 - Sep 2007 (1 year 1 month)• Acted as the focal point for the IT Desktop Management department to work on several projects, being responsible for providing technical+operational ocumentation, specialist tech support, consulting for new miscellaneous demands, risk analysis and mitigation • Worked with technical activities for software packaging (MSI standards)
- HTech Support ConsultantHP do BrasilMar 2002 - Sep 2006 (4 years 7 months)subcontractor for Adecco Top Services and subsequently for Hold TI) • Supported (3rd level) the Contact Center environment, being 100% involved on the biggest project for infrastructure migration of that same environment • Performed software packaging tasks (using ZENworks) • Analyzed and revamped some processes for the IT Desktop Management department
- CField/3rd Level Support AnalystChiptekMar 2001 - Mar 2002 (1 year 1 month)• Assisted with defining+applying new desktop standards, along with repackaging a lot of software using ZENworks • Supported (3rd level) the Contact Center environment, and prior to that, supported more directly (2nd level) desktop users which were being migrated to new standards
Education
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- CMBA in Information Systems Quality ManagementCentro Universitário UNIFIEOJun 2006 - Sep 2007 (1 year 4 months)
- FBachelor's DegreeFAC-FITO (Faculdade de Ciências da Fundação Instituto Tecnológico de Osasco)Jan 1998 - Dec 2001 (4 years)