Marcos moran

Marcos moran

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Mexicali, Baja California, Mexico

Contact Marcos regarding: 
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Full-time jobs
Starting at USD2k/month

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Résumé


Jobs verified_user 0% verified
  • Housecall Pro
    Enrollment specialist
    Housecall Pro
    Feb 2023 - Current (3 years 8 months)
    Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. Monitored metrics and developed actionable insights to improve efficiency and performance. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Sunrun
    Sales development rep
    Sunrun
    Mar 2020 - Jan 2023 (2 years 11 months)
    Communicated effectively via telephone, email and in person with prospective customers. Understood and thoroughly explained services provided to customers and potential customers. Updated, entered and reviewed customer data. Reviewed statistic enrollment data and prepared reports.
  • Sunrun
    SALES DEVELOPMENT REPRESENTATIVE
    Sunrun
    Feb 2019 - Jun 2022 (3 years 5 months)
    Built and managed accurate sales pipeline to maintain high volume of activity. Won new business by articulating full value of company's capabilities to prospects. Utilized [Software] to manage sensitive client information and update existing and new client profiles. Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
  • A
    APPOINTMENT SETTER
    Avis and Budget Group
    Jan 2016 - Mar 2019 (3 years 3 months)
    Acted as the first point of contact and set appointments for prospective clients, ensuring a seamless scheduling process for the senior management team. Scheduled and confirmed appointments and meetings with salespeople and potential customers, while also answering phone calls and addressing inquiries from potential clients. Additionally, exercised task management skills and led a team of 8 Sales Development Representatives (SDRs) to meet key performance indicators (KPIs) and exceed individual goals, demonstrating a commitment to organizational success and client satisfaction. Utilized video editing skills to create engaging content for promotional materials, enhancing client outreach efforts. Developed and executed email marketing campaign
Education verified_user 0% verified
  • S
    High School Diploma
    Sequoia High School
    Aug 2004 - Jun 2008 (3 years 11 months)
Awards verified_user 0% verified
  • Housecall Pro
    MVP
    Housecall Pro
    Feb 2020 - Current (6 years 8 months)