M

Marcos Josue Zamora Delgado

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Heredia, Heredia Province, Costa Rica

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Résumé

Jobs verified_user 0% verified
  • Dexis
    Technical Support Engineer
    Dexis
    Nov 2025 - May 2026 (7 months)
    Applied hardware troubleshooting (servers, cooling, cabling) and firmware flashing (BIOS, BMC) to ensure operational continuity of Dexis products Database Management: Monitoring and support of client databases, ensuring data integrity and availability. Server Administration: Supervision of local and remote servers, focusing on performance and operational continuity. Dexis Products Support: Installation, configuration, and troubleshooting of dental X-ray sensors and specialized software for dental clinics.
  • V
    Technical Support Engineer
    Valor Global Costa Rica
    Jan 2025 - Nov 2025 (11 months)
    • ADT Products Support: Delivered first-level technical assistance for ADT alarm systems via ticketing platforms, ensuring customer issues were addressed promptly. • Ticket Management: Handled incoming technical requests, documented troubleshooting steps, and escalated cases when necessary. • Troubleshoot: Managed incoming technical requests, documented troubleshooting steps, and escalated cases effectively to optimize resolution times. • Problem Resolution: Supported customers in system configuration, connectivity, and troubleshooting of alarm devices to enhance user experience. • Handled system monitoring and alert handling (Grafana, Zabbix) and managed JIRA-based workflows to optimize resolution times.
  • Movate
    Help Desk Technician
    Movate
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Mobile Plans Assistance: Assisted customers in purchasing and managing Flash Mobile phone plans, enhancing their experience. • Customer Engagement: Guided clients through plan options, fostering increased customer satisfaction and retention. • Service Request Handling: Handled service requests efficiently, escalating cases for timely resolution. • Troubleshooting Connectivity: Diagnosed and resolved basic mobile line issues (signal loss, SIM activation, plan configuration), ensuring service continuity for customers. • Provided remote support and troubleshooting connectivity issues, documenting cases for reporting and escalation
Education verified_user 0% verified
  • FIDÉLITAS
    Bachelors Degree in Systems Engineering
    FIDÉLITAS
    Jan 2023 - Current (3 years 7 months)
    Expected graduation date. 2026
  • L
    High School Diploma
    Liceo Experimental Bilingüe de Pococí
    Feb 2018 - Dec 2022 (4 years 11 months)