Marco Silva Serna

Marco Silva Serna  new_releases

About

Detail

Account Manager, Business Development Manager, Sales Executive, Customer Success Manager
Antioquia, Colombia
Contact Marco regarding: 
work
Full-time jobs
Starting at USD20/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Business Development Representative
    AspenView Technology Partners, Inc.
    Jul 2025 - Apr 2026 (10 months)
  • W
    Customer Service Trainer / BDR
    Worldwide BDC – Miami
    Dec 2022 - Jun 2025 (2 years 7 months)
  • W
    Project Manager
    Worx1 HR
    Jan 2022 - May 2022 (5 months)
    - Consistently seeking out opportunities for expansion and growth by developing new business relationships - Review and improve organizational effectiveness by developing processes, overseeing employees establishing a highly motivated work environment - Cost estimating and developing the budget Facility and resource planning Staffing and Leading the Startup
  • D
    Business Development Representative
    Do Not Stop Enterprises
    Oct 2020 - Dec 2021 (1 year 3 months)
    - Qualify leads from marketing campaigns as sales opportunities Contact potential clients through cold calls and emails Present our company to potential clients - Identify client needs and suggest appropriate products/services Customize product solutions to increase customer satisfaction Build long-term trusting relationships with clients - Proactively seek new business opportunities in the market
  • T
    Business Development Manager
    Telnet KPO
    Aug 2019 - Jul 2020 (1 year)
    - Contacting potential clients to establish rapport and arrange meetings Planning and overseeing new marketing initiatives - Researching organizations and individuals to find new opportunities Increasing the value of current customers while attracting new ones Finding and developing new markets and improving sales Attending conferences, meetings, and industry event - Developing quotes and proposals for clients Developing goals for the development team and business growth and ensuring they are met Training personnel and helping team members develop their skills
  • World Transportation Services
    Inside Sales Executive
    World Transportation Services
    Oct 2017 - Feb 2019 (1 year 5 months)
    - Manage a portfolio of accounts to achieve long-term success Develop positive relationships with clients Act as the point of contact and handled customers’ individual needs - Generate new business using existing and potential customer networks Resolve conflicts and provided solutions to customers in a timely manner - Report on the status of accounts and transactions Suggest actions to improve sales performance and identify opportunities for growth
  • Traffic Jam Events
    LLC Territory Manager
    Traffic Jam Events
    Mar 2016 - May 2017 (1 year 3 months)
    - Work towards improving the flow of revenue into the company - Develop sales methods for specific geographical areas Improved customer service relations between the company and clients - Monitor costs and make changes to operations to improve profits Develop effective ways to market products into a territory - Develop new strong and productive relationships with all of a client's decision makers
  • Avanza Externalización de Servicios
    Operations Manager
    Avanza Externalización de Servicios
    Aug 2012 - Aug 2015 (3 years 1 month)
    - Responsible for all aspects of Receiving, Directed Work, Seasonal, Inventory Control and Foreign Trade Zone. Manage 4 salaried managers, 5 hourly Operations Coordinators and over a 100 hourly team members. - Responsibilities included staffing decisions (hiring/termination and development of five functions within the facility encompassing three different shifts) - Leverage my team, resources and HR to build the right routines and open communication that has consistently drove our team member engagement surveys up year over year. - Influence my team to create an environment that fosters a safety minded culture with focus on effective training. - Develop tools to track performance, driving our leadership team to challenge our current
  • Sutherland
    Quality Specialist
    Sutherland
    Oct 2010 - Mar 2012 (1 year 6 months)
    - Conduct call audits for the assigned team or group of employees Create audit reports, and develop corrective procedures to resolve KPI non-compliance - Meet with supervisors to address issues and discuss resolutions. Observe production operations and make suggestions for improvements to minimize errors and low CSAT results - Create manuals and training materials that outline operation processes and any updates to procedures or practices
Education verified_user 0% verified
  • P
    Microsoft Project and Project Online
    PMI (Project Management Institute)
    May 2022 - Jun 2022 (2 months)
  • P
    Project Management Simplified public Remote experience
    PMI (Project Management Institute)
    May 2022 - Jun 2022 (2 months)
  • P
    Technology for product managers
    PMI (Project Management Institute)
    May 2022 - Jun 2022 (2 months)
  • Corporación Universitaria de la Costa
    Systems Analysis and Programming
    Corporación Universitaria de la Costa
    Jan 2006 - Dec 2009 (4 years)