Marco Rodriguez

Marco Rodriguez

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Monterrey, Nuevo Leon, Mexico

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Résumé

Jobs verified_user 0% verified
  • Teletrac Navman
    Senior Project Manager and Head of North Technical Support
    Teletrac Navman
    Dec 2022 - Dec 2025 (3 years 1 month)
    Directing a portfolio of high-stakes IT and service delivery programs across a 24/7 multi-region operation. Orchestrating cross-
    functional workstreams to ensure technical readiness and operational stability in fast-paced international markets.
    • Project Recovery & Stabilization: Restored delivery health from 65% to 98% in a single quarter by spearheading a critical
    recovery project for a failing 3-month legacy backlog and engineering a custom RAID-based prioritization matrix.
    • Program: Pilot Fast-Track Automation: Reduced project Time-to-Value by 50% for high-stakes pilot accounts by directing a
    multi-workstream transformation that integrated Al-driven automation and re-engineered project workflows.
    • Stakeho
  • Tata Consultancy Services
    IT Project Manager
    Tata Consultancy Services
    Nov 2020 - Jul 2022 (1 year 9 months)
    Governing enterprise-wide information system deployments for high-value US stakeholders. Focused on aligning technical project
    delivery with contractual milestones and long-term commercial roadmaps.
    • Multi-Workstream Delivery: Orchestrated cross-functional technical teams in the deployment of complex information systems,
    ensuring all project phases-from scoping to benefits realization-met rigorous global benchmarks.
    • Executive Communication & RAID Governance: Led high-pressure Monthly Business Reviews (MBRs) with US enterprise clients,
    presenting data-driven pulse reports on project health, budget forecasts, and mitigation strategies for emerging risks.
    • Decision-Making Under Ambiguity: Navigated complex, hi
  • A
    Senior IT Project Manager and Operations Manager
    Atos Global Delivery
    Nov 2017 - Dec 2020 (3 years 2 months)
    Directing regional IT projects and multi-client service delivery frameworks. Specialized in large-scale system migrations and process
    maturity initiatives.
    • Program: Global CRM Transformation: Led the regional project workstream for the global migration from Remedy to
    ServiceNow. Coordinated requirements gathering, UAT (User Acceptance Testing), and technical cutover activities for a diverse
    portfolio of Banking and Power sector clients.
    • Project Scoping & SOW Governance: Governed complex SOWs for 24/7/365 operations, translating industry-specific technical
    requirements into executable project plans and resource-leveling models.
    • Process Maturity & Audit Control: Developed a rigorous project documentati
Education verified_user 0% verified
  • L
    Bachelor in Business Administration
    Los Angeles CC
    Jan 2010
Projects (professional or personal) verified_user 0% verified
  • Atos
    Project Management
    Atos
    Oct 2016 - Oct 2017 (1 year 1 month)