Marco Antonio Betancourt Torres Virtual Agent, Sales Rep

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Front desk receptionist

Paradise Village Group

Jul 2022 - Dec 2022 (6 months)

- Cash management, collect and receive incoming funds related to reservation payments. Check In - Check Out. - Review the payment methods, deposits, cancellations and reservation adjustments. Sell available upgrades, meal plans, and event passes to meet sales quota.

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Energy advisor

Energy Advisory / California &

Feb 2022 - Dec 2022 (11 months)

- Cold call (500+ calls daily) Qualify potential clients based on the property structure and roof capacity. Manage all leads and set appointments via CRM - Maintain constant communication with interested prospects via Email, Messages, Social Media etc.

Sales Development Representative

Boomsourcing

Feb 2022 - Jun 2022 (5 months)

- Outbound interaction through phone calls, email and social media. Complete management of daily tasks in a CRM. Business to Business marketing. Personalized research of prospects. Set up meetings with the Account Executive to proceed with the sale

Acquisitions manager

Real Estate Investor

Nov 2020 - Feb 2022 (1 year 4 months)

- Negotiate and make offers to prospective homeowners by phone call. Create a renovation estimate using Excel based on square footage condition of the property, and set time to buy/sell the property. - Explain the detailed construction budget to the team leader and justify the investment opportunity

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Front desk reception supervisor

The Grand Bliss & Mayan Palace

Feb 2020 - May 2020 (4 months)

- Organize the workflow and assign rooms according to guest arrivals. Monitor employee efficiency, provide feedback and coaching. - Establish goals and performance expectations according to the requirements. Resolve complaints from guests and provide a solution

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Receptionist

Secrets Vallarta Bay

Dec 2019 - Feb 2020 (3 months)

- Cash management, collect and receive incoming funds related to reservation payments. Check In - Check Out. Review the payment methods, deposits, cancellations and reservation adjustments - Sell available upgrades, meal plans, and events.

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Receptionist

RIU Hotels & Resorts

Apr 2018 - Jul 2019 (1 year 4 months)

- Cash management, collect and receive incoming funds related to reservation payments. Check In - Check Out. - Review the payment methods, deposits, cancellations and reservation adjustments. Sell available upgrades, meal plans, and events.

Hp computer technician - level 2

T-Tech

Nov 2017 - Mar 2018 (5 months)

- Manually operate customers computer via Remote Control Access, if needed. Providing technical support on-site or via phone or email. Extensive Training for all new and upcoming software modifications. - Determining and installing appropriate security measures.

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Senior collects supervisor

Oportun Financial Corporation

Jan 2017 - Nov 2017 (11 months)

- Provide various payment plan options to customers more than 5 years delinquent to help restore credit - Organize workflow and ensure employees understand delegated duties and tasks. Establish performance objectives with deadlines in accordance with the expectations of the company. - Take legal calls related to the legal representation of a client, to ensure correct information is provided on behalf of the company.

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Administrative & operational inventory control manager

Santa Maria Resort Boutique Collection

Aug 2016 - Jan 2017 (6 months)

- Replenishing spent inventory, arranging for the return or disposal, and preventing shrinkage as necessary. Gather departments listing of necessary equipment, produce, office supplies, employee uniforms etc., and create listings with cost. - Manage any and all incoming funds to the Resort. Act as a liaison between departments and buyers and determine obsolete stock while optimizing inventory turnover.

Marco Antonio Betancourt Torres

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