Marco Sánchez
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Detail
Project Manager Operations
Bogotá, Bogota, Colombia
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work
Full-time jobs
Starting at
USD65k/year
Résumé
Jobs
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Project Manager OperationsMotorola Solutions, IncFeb 2018 - Current (8 years 8 months)• Directed end to end project delivery for mission critical infrastructure service contracts across the LATAM region.
• Managed operational budgets exceeding 500K USD annually, securing 99.9 percent SLA compliance through rigorous monitoring and milestone tracking.
• Secured first place in the final Roll of Honour programme across the International Managed and Support Services organisation, marking a key contribution to the corporate shift toward an AI first culture.
• Advanced the International SI team artificial intelligence adoption strategy by applying Generative AI, Gemini, and n8n to automate communications, streamline administrative support, and eliminate repetitive tasks.
• Applied prompt engineering training to- Customer Support Manager & Field EngineerMotorola Solutions, IncAug 2014 - Dec 2017 (3 years 5 months)• Coordinated logistics, vendor management, and technical support for high availability communications infrastructure deployments.
• Executed site audits and disaster recovery failover testing to validate business continuity protocols and system resilience.
• Streamlined complex operational workflows and cross functional support within strict international regulatory environments.
• Supported infrastructure lifecycle management and data centre virtualisation implementations utilising VMware, KVM, Windows Server, and Linux administration. - System EngineerTECHNIP Velam, S. A.Jun 2013 - Dec 2013 (7 months)- As Quality analyst in the IT Hardware replacement project for CRP-PDVSA, my job assured that all the
hardware and software delivered to the customer complied with quality policies of the company. - Field Support AnalystPdvsaJan 2012 - Nov 2012 (11 months)• Developed automated KPI reporting tools using SQL and Java to drive operational intelligence and continuous process improvement.
• Verified deliverable quality against stringent corporate policies to reduce project rework and optimise resource allocation. - Installer Technician/Help DeskInterJan 2002 - Feb 2008 (6 years 2 months)- My job as installer of hybrid fiber-coaxial network for internet, television and IP telephony system on
subscriber's home allowed the company to continue their expansion plan, without unnecessary delays.
- I kept the high quality in customer service as Level one help desk for internet subscribers.
- I reduced the losses as manager of hybrid fiber-coaxial network hardware and spare part in the
company's warehouse.
Education
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- M.Sc. Design and Management of Technological ProjectsUNIRAug 2024 - Aug 2025 (1 year 1 month)
- Diploma en ISO 45001 AuditorIcontecJan 2011
- Bachelor's Degree Computer Systems EngineeringUniversidad Nacional Experimental de la Fuerza ArmadaJan 2007 - Jan 2012 (5 years 1 month)