M

Marco Antonio Garnica

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Consultant
Bolivia

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Résumé


Jobs verified_user 0% verified
  • On Business Consulting
    Business Development Manager and SAP BPC Consultant (Business Planning and Consolidation)
    On Business Consulting
    Mar 2012 - Sep 2014 (2 years 7 months)
    - Led the implementation of the Business Planning Consolidation solution for key customers in Colombia. - Analyzed business processes, gathered business requirements and translated them into IT solutions. - Communicated complex design, technical issues and business requirements to developers. - Acted as liaison between users and developers to deliver and implement custom-designed software solutions. - Ensured completion of project deliverables in a timely manner meeting business requirements and expectations.
  • Jalasoft
    Business Analyst
    Jalasoft
    Nov 2010 - Feb 2012 (1 year 4 months)
    - Acted as liaison between clients in North America and internal software development group in order to resolve critical issues and meet customers' needs, thus ensuring customer satisfaction and retention. - Communicated technical problems to software engineering department regarding product and operational issues. - Contributed to improving internal documentation processes via the internal brown bags, white papers, and Knowledge Garden. - Identified customer opportunities and cultivated client relationships. - Held internal training sessions.
  • R
    Intern
    RIMES Technologies
    Nov 2007 - Mar 2008 (5 months)
    - Custom Feed Solutions-Customer service giving feed service that was created and made available for customer testing in a matter of days. - Private Database Hosting- Storing client data or creating custom databases for specific clients. - Desktop Analysis- Using new tools that were added to RIMES continually in response to specific client demand. - Database browser- Updating spreadsheet trough RTXLNET, with MS Excel® Add-in.
  • C
    Team leader
    Crocs, Inc
    Sep 2007 - Oct 2010 (3 years 2 months)
    - Ensured customer satisfaction by educating customers on the benefits of Crocs products. - Getting in charge of the sales associates in order to get the goals. - Provided customer service and assistance to Crocs customer base. - Managed and handled a variety of customer queries, order cancellations and complaints by email and telephone. - Designing the displays. - Achieved daily and monthly quotas successfully. - Assumed key role as the direct contact for month and quarter end processes. - Manage receivables.
  • F
    Business Plan Consultant
    Food for the Hungry, Inc.
    Jun 2005 - Aug 2007 (2 years 3 months)
    - Assisted small entrepreneurs to develop business plans targeted to enhance the economic development in the rural areas of Bolivia. - Identified potential service conflicts, and negotiated contentious issues between business partners and clients to provide satisfactory solutions and ensure continuous revenue stream. - Organized seasonal fairs to promote local rural businesses. - Managed business partners throughout Bolivia. - Researched market behaviors of rural areas.
  • Entel Bolivia
    Account Manager for Small Enterprises
    Entel Bolivia
    Sep 2004 - May 2005 (9 months)
    - Developed a unique approach to prospective customers based on regional experience. - Educated customers on the benefits of new technologies and equipment, enabling them to generate revenue for their systems. - Provided customer service and technical assistance to ENTEL' customer base.
Education verified_user 0% verified
  • SAP
    Purchasing Business Analyst with experience and formal training on SAP's Purchasing Module 2011
    SAP
    Jan 2011
  • IVIA
    BA, Business Administration
    IVIA
    Jan 2007
  • U
    M.A, International Finance
    University of Buckingham, London, UK
    Jan 2007 - Jan 2009 (2 years 1 month)
  • S
    Exam P–Probability
    SOA
    Jan 2007
  • S
    SOA degree FM exam, Exam FM–Financial Mathematics
    SOA
    Jan 2007