Marco Antonio Bezerra Filho

Jobs 0% verified

Senior Customer Success agent

Hostinger

Oct 2022 - Current (3 years 7 months)

• Support customers through email, and chat services, customer relationships, and management; • IT/Tech oriented service, upsell skills
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Quality Analyst (promotion)

Willbank

May 2021 - Oct 2022 (1 year 6 months)

• 1on1, feedbacks, customer experience quality evaluation, creation of customer experience flows and procedures; • Support customers through telephone, email, and chat services; Customer relationship, and management;
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Customer Support Experience

Willbank

Mar 2020 - May 2021 (1 year 3 months)
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TL post sales

IE Intercâmbio

Jul 2019 - Mar 2020 (9 months)

• Assist customers with inquiries, bookings, and travel-related information via phone, email, or in person. • Assist in booking flights, accommodations, transportation, tours, and other travel-related services.
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Supervisor Host

Tony Cs Boston

Jul 2018 - Apr 2019 (10 months)

• greeting and welcoming guests, managing guest reservations, organizing events, training new staff, and doing 1-on-1s.
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VIP Customer Experience

FIFA BRAZIL

Jan 2013 - Jan 2014 (1 year 1 month)

• Worked at the World Cup event, at Copacabana Palace and Sofitel in Rio de Janeiro, welcoming and greeting VIP guests, organizing events for them, taking them to games, and providing any assistance they need. Additionally, I focused on the wellness of FIFA VIP customers, ensuring their comfort and satisfaction throughout their stay in Rio, which enhanced their overall experience and engagement during the event.

Education 0% verified

Marco Antonio Bezerra Filho

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