Marcia Edwards Talent Acquisition Manager

Global Talent Sourcing Manager, VP | CIB & CB, Front Office

JPMorgan Chase Co

Dec 2022 - Dec 2023 (1 year 1 month)

o Led a Talent Sourcing Team for the Commercial Bank, Corporate Investment Bank and Business Banking, devised strategic framework and performance benchmarks, orchestrated weekly team huddles, shared JPMorgan insights and frontline best practices, elevating sourcing priorities and actively engaging passive talent.
o Maintained meticulous employee performance documentation within Oracle human resources information management system.
o Fostered relationships with passive talent, exceeding expectations of applications sourced from outreach initiatives encompassing past applicants, ZoomInfo, LinkedIn, Indeed, and referrals.
o Developed talent pipelines tailored to treasury services, sales and trading, payments, data & digital ser

Global Talent Sourcing Lead, VP | JPM Payments

JPMorgan Chase Co

Apr 2022 - Dec 2022 (9 months)

o Created core skills list and self-assessment for talent sourcing role based on successful talent profile in role.
o Developed training roadmap and managed Sourcing Skills Series for large team of talent search associates, senior associates and vice presidents and Community of Practice for product manager hiring.
o Consistently exceeded quarterly KPI targets for monthly prospects, application activity, interviews, and hires, exceeding target number of prospects per month for CIB front office product managers.
o Participated in Leadership Edge learning labs for Setting Clear Expectations.

Global IMPACT Diversity Talent Sourcing, VP | JP Morgan Payments

JPMorgan Chase Co

Sep 2021 - Apr 2022 (8 months)

o Identified, engaged, and delivered a pipeline of screened and interested talent for CIB, Front Office, Payments, roles such as product, project, program managers, and UX designers from associate to executive with focus in Omni-channel, merchant services, onboarding, acquisition, and sales.
o Provided consultation to hiring teams, including talent, job market and competitor research.
o Interview, hire, onboard, train, and mentor sourcing professionals.
o Continuously improved processes, partner with Oracle product development teams to provide enhancements, test updates and offer feedback on applicant tracking system (ATS) and pools or campaign manager (CRM).

Talent Acquisition Specialist, Geospatial and Corporate

Woolpert

Oct 2019 - Sep 2021 (2 years)

o Updated and implemented talent acquisition processes, including diversity and inclusion strategy, for Woolpert's corporate and geospatial sector in Canada, United States, and South Africa.
o Provided consultation on proposals and during due diligence phase of acquisitions concerning talent needs, market predictions and compensation expectations of availability of talent.
o Supported South African leadership during integration of acquisition while sourcing for human resource professional.
o Provided education, consultation and coaching to hiring managers on interview techniques, search methods and talent market, improved talent branding in ATS system.
o Leveraged LinkedIn, Career Builder, and other resume database s

Talent Acquisition Manager

Alliance Data Card Services

Aug 2018 - Jun 2019 (11 months)

o Directed a talent acquisition team of on-site & remote corporate and technical recruiters supporting banking and call center operations in North America & India in partnership with leaders and associates throughout the organization.
o Evaluated feedback and data from candidates, recruiters, and operations & took action for improvement.
o Examined and reduced risk by changing, writing, and training policies and procedures to increase performance of the recruiting team and promote adherence to financial employment law.
o Created metrics and expectations for the team; leveraged reporting results to elevate the team performance.
o Continued education of the marketing and financial industry as it related to Alliance Data

Talent Acquisition Supervisor

Alliance Data Card Services

Sep 2017 - Aug 2018 (1 year)

o Supervised a high-volume talent acquisition team of recruiters for call center financial risk operations: collections and account protection, developed and implemented improved processes for a positive candidate experience, documented changes in Standard Operating Procedure (SOP) Playbook.
o Managed relationships with business partners and leaders through the organization while recruiting for the human resources training department.

Talent Acquisition Recruiter

Alliance Data Card Services

Mar 2016 - Sep 2017 (1 year 7 months)

o Recruited call center employees from entry level (high volume) to corporate roles using Taleo applicant tracking system, Career Builder, Indeed, ZipRecruiter, Facebook, LinkedIn, and other social media platforms; managed life-cycle recruitment including compensation determination, feedback, and pipelining.
o Developed and maintained a proficient level of expertise, skills and knowledge about employee benefits, work-life and wellness and other HR programs, policies, and systems.

Alliance Data card services, Recruiter (Contract)

Tailored management

Dec 2015 - Mar 2016 (4 months)

Supported recruitment team targeting call center security and call center leadership employees using Taleo applicant tracking system. Developed and maintained a proficient level of expertise, skills and knowledge about employee benefits, work-life and wellness and other HR programs, policies and systems. Offered permanent position at end of contract period.

• filled over 25 open requisitions

Admissions Recruiter

Brown Mackie College

Sep 2012 - May 2015 (2 years 9 months)

Outside Sales Representative

ABC Supply Co Inc

Dec 2011 - Aug 2012 (9 months)

Senior Sales Supervisor

Verizon

Aug 2006 - Dec 2011 (5 years 5 months)

Marcia Edwards

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Marcia Edwards

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