Marcia Bonar CLIENT SUCCESS EXPIERCED

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Mod contractor

ModSquad

Mar 2024 - Sep 2025 (1 year 7 months)

Live conversationsEmailsjunior coordinatorfinance support
Senior support consultant for MS365

Teleperformance Greece

Jul 2023 - Jan 2024 (7 months)
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Responsible Gambling Team Lead | Customer Care Manager

WONDERLABZ (SOUTH AFRICA)

Apr 2022 - Jun 2023 (1 year 3 months)

Leading a team of unique individuals, to ensure their personal & business skills are developed. Create, prepare, facilitate and distribute program training material to employees within department. Quality checks, resourcing to make sure all channels are covered and job is being done on a effective and timely manner. Accomplish staff results by communicating job expectations; planning, monitoring and appraising results.
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CUSTOMER SERVICE SENIOR CONSULTANT

Teleperformance Suriname

Jan 2020 - Jan 2022 (2 years 1 month)

Providing professional first line support to all staff | Assisting supervisors with coaching tasks | Leading new starters into induction product training.
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CUSTOMER SERVICE TEAM LEAD

TELENAMIC SURINAME

Jan 2014 - Jan 2017 (3 years 1 month)

Manage, lead, coach and develop my team to extend individual skills and achieve overall objectives.
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HR ASSISTANT

Freezone

Jan 2013 - Nov 2019 (6 years 11 months)

Performed periodic audits of HR files and record to ensure that all required documents are collected and filed appropriately. Assist with payroll functions, onboarding and processing, answering employees questions, fixing processing errors and distributing cheques.
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CUSTOMER SERVICE ADVISOR

TELENAMIC SURINAME

Jan 2013 - Jan 2014 (1 year 1 month)

Handle customers complaint, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions. Keep records of customers interactions and take the extra mile to engage customers.
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ADMIN CLERK

SURINAAMSE CRICKET BOND

Jan 2010 - Jan 2026 (16 years 1 month)

Performing all office related tasks.

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Marcia Bonar

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