Marcelo M. Rocha

S

International E-Commerce Trader

Salvex Inc.

Aug 2020 - Current (5 years 11 months)

• Closed 115 deals in the past 18 months, delivering consistent results in surplus and salvage asset sales • Skilled in negotiating pricing with sellers and buyers to finalize profitable deals • Utilized in-house CRM software to track leads, manage client interactions, and maintain accurate sales records • Built and maintained strong relationships with clients, driving repeat business

C

Business Owner

Casa de Alquimia Roasting Co.

Jan 2016 - Jan 2020 (4 years 1 month)

• Developed and executed the business plan, managing procurement, supplier partnerships, product development, marketing, and growth strategies. • Cold-called coffee shops, restaurants, hotels, and catering businesses, scheduling meetings and presenting products to potential clients. • Consistently grew the customer base year over year.

B

Business Owner

Brazuka Roasting Co.

Jan 2005 - Jan 2015 (10 years 1 month)

• Managed key operations, including equipment procurement, supplier selection, and product adaptation. • Cold called and met with coffee shops, restaurants, hotels, and catering businesses to present products and build relationships. • Successfully expanded the customer base through strategic growth initiatives such as targeted marketing, customer engagement, and product diversification

Claims Representative

Social Security Administration

Jan 2002 - Jan 2004 (2 years 1 month)

• Managed initial claim processing and periodic reevaluations to improve accuracy and reduce fraudulent claims • Conducted thorough interviews with individuals requesting social program benefits to assess eligibility and efficiently handled a high-volume case load under tight deadlines

Customer Service Specialist

Fidelity National Financial

Jan 2001 - Jan 2002 (1 year 1 month)

• Seamlessly integrated into a fast-paced, multi-tasking environment. • Effectively managed problem-solving for lenders, escrow companies, and clients, maintaining a positive record for timely handling of insurance requests. [IMAGE]

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