Marcelo Manfredi Jardim

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Appointment Setter

Ontap Digital

Jan 2026 - Apr 2026 (4 months)

Sales Representative & Client Success

ELVTR

Feb 2025 - Sep 2025 (8 months)

As a Sales Representative & Client Success professional, I served as the primary point of contact for prospective and enrolled students, guiding them through the full onboarding and enrollment journey for premium online courses. I built and maintained long-term client relationships through high-volume outreach and consultative follow-ups, consistently achieving and exceeding monthly targets. Additionally, I managed the complete client lifecycle within a CRM system—tracking interactions, updating lead statuses, and ensuring no customer was left without follow-up. My role also required strong administrative assistance skills, as I was responsible for organizing client data, maintaining accurate records in our CRM system, scheduling meetings,

Bartender & Guest Experience

Outback Steakhouse

Jan 2024 - Nov 2024 (11 months)

Delivered high-quality customer experiences in a fast-paced, high-volume environment, resolving issues on-the-spot and maintaining guest satisfaction. Managed inventory and supply logistics to ensure consistent service delivery with zero downtime. Maintained strict operational and safety standards while multitasking across concurrent customer requests. Additionally, provided sales support by guiding customer purchasing decisions and promoting specific menu items, which included upselling premium beverages and appetizers. By answering detailed questions about our offerings and engaging directly with guests to understand their preferences, I contributed to maximizing daily revenue and supported the overall sales targets of the restaurant.

Microbiology Laboratory Intern

PUCRS

Jan 2023 - Dec 2023 (1 year)

Applied rigorous methodology in bacterial identification and culture media preparation, demonstrating precision and attention to detail in complex technical environments. Collaborated with senior researchers on functional testing protocols, supporting data validation and analysis processes.

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Environmental Intern

Porto Alegre City Hall - Secretaria do Meio Ambiente

Jan 2019 - Dec 2019 (1 year)

As an Environmental Intern, I provided direct public-facing assistance and guidance on environmental regulations, developing strong communication and de-escalation skills. I coordinated with cross-functional teams on field operations, which required clear communication and fast decision-making. Additionally, I utilized HubSpot to manage public communications and track environmental inquiries effectively. This CRM platform enabled me to log citizen requests, organize contact information for local organizations, and monitor the status of community outreach initiatives, thereby enhancing our engagement with the community and ensuring a more streamlined approach to addressing environmental concerns.

Marcelo Manfredi Jardim

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