Marcelo Delgado Business Analyst at Pod

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Project Coordinator

Jan 2025 - Jul 2025 (7 months)

As a liaison between clients, manufacturers, and subcontractors, I managed the bidding, quoting, and closing of sales for technical products (Northclad, Knightwall, Hickman, and Geolam panels), ensuring orderly processes, fluid communication, and compliance with technical and sustainability requirements.

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Reservations Supervisor

PrivateVacations

Jun 2024 - Current (2 years 5 months)

Responsible for the operational continuity of current and future reservations. As a link between the onsite teams (Utah, Hawaii and Iquitos) and the Peru reservations team.
Constant supervision of the reservations team, leading effective and warm attention to guests and potential guests. Providing support to the reservations team regarding processes and our offer.
Responsible for approving applicable exceptions and/or discounts in coordination with the reservations director.
Point of contact between the administrative and finance areas based in the USA with the team in Peru.
Responsible for training new staff in systems, processes and customer service.
Responsible for the development of monthly roles, as well as the

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Reservations Agent

PrivateVacations

Jul 2023 - May 2024 (11 months)

Detail-focused professional with a broad background in reservations and administrative roles.
Well-versed in managing the whole reservations process, from starting and tracking to administrative tasks like credit card transactions, credit control, and supervising early arrivals and late departures.
Specializes in delivering top-notch guest services, tackling inquiries, uncertainties, and leading coordination.
Proficient in organizing on-the-spot help and maintenance to guarantee a smooth guest experience.
Holds expertise in overseeing properties in various locations, including Hawaii, Utah, and the unique Treehouse Lodge in Iquitos, Peru.
Demonstrated history of maintaining high levels of customer satisfaction while

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Help Desk

reThought Flood

Sep 2022 - Dec 2024 (2 years 4 months)

Addressing inquiries through chat, email, or video call.
Guiding other team members on problem-solving and diagnosing issues.
Creating, refining, and updating training manuals for new and existing software.
Offering tech support for queries and issues.
Conducting the onboarding process for the company's basic tools and software.

Business Analyst

Pod

Aug 2022 - Current (4 years 3 months)

Posting job vacancies suitable for the company's requirements.
Identifying and engaging proficient candidates for available positions.
Evaluating resumes with an emphasis on aligning skills to the job specifications.
Conducting interviews to locate the exact fit for an employer's needs.
Dedicated and detail-oriented professional in administrative roles.

Operations Analyst

KeoWorld

Jun 2021 - May 2022 (1 year)

Overseeing and recording daily operations conducted by clients in Peru.
Utilizing the WAPP channel for customer service, addressing common inquiries from Peru.
Administering and tracking credit collections in Peru.
Managing and controlling operation's performance indicators in Peru.
Developing control charts, and monitoring various projects in Peru.
Regulating customer actions following the PLAFT manual guidelines.
Investigating and verifying clients through relevant platforms such as Sentinel, Sunat, Sunarp, etc.

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Customer Service Supervisor

Kuoda Travel

Jul 2019 - Apr 2020 (10 months)

Develop detailed plans for trip itineraries.
Prepare comprehensive itineraries, ensuring they align with budget constraints.
Double-check all services included in the itinerary.
Welcome and see off passengers, gathering feedback on their travel experience.
Coordinate overall itinerary with all stakeholders: guides, transport providers, and other service providers.
Continuously track the passengers' experiences through calls, messages, and/or emails.
Supervise services before and after they are provided.
Create reports on guides and general service providers for the operations team.
Compile reports on passenger experiences for the sales team.

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Apron Operations Supervisor

LatamAirlines

Apr 2010 - Dec 2017 (7 years 9 months)

Oversee aircraft attention processes on the Apron.
Monitor adherence to security protocols set for the aviation industry.
Collaborate with all departments to ensure punctual flights.
Lead the team, encouraging unity and developing everyone's skills, through communication and example. Handle pressure situations and meet set objectives.
Keep regional flight information portal, gate manager, and gate screens up to date. Log any flight-related incidents from delays to important flight data.
Create and implement monthly flight plans, compiling the data into statistics to integrate various documents used in the area, and unify information for relevant departments.
Oversee modifications and enhancements in the usage o

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Customer Service Agent

LatamAirlines

Dec 2008 - Mar 2010 (1 year 4 months)

Welcome customers warmly, answer travel queries, tag and receive checked and carry-on baggage while monitoring size and quantity, ensure flight safety, handle reservations and check cabin availability.
Assist passengers facing connection problems and redirect them during irregular operations; issue travel and hotel vouchers to passengers displaced due to overbooked or cancelled flights.
Organize and conduct internal audits to ensure compliance with standard operating procedures, airline rules, and DGAC and airport specifications.
Check-in passengers for national and international flights using computerized systems; validate documentation for both international and national flights.
Provide updates on arrival and departur

Savings Acquisition Agent

Caja Cusco

Mar 2008 - Nov 2008 (9 months)

Promotion and acquisition of saving products, mainly CTS and fixed terms.

Agente de reservas

Private Vacations

Marcelo Delgado

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Marcelo Delgado

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