Marcela Reyes

Marcela Reyes

About

Detail

Lic. Admon Turistica
Departamento de Cortes, Honduras

Contact Marcela regarding: 
work
Full-time jobs
Flexible work
Starting at USD30/hour

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Résumé


Jobs verified_user 0% verified
  • I
    Integrated Management System
    Mar 2016 - Current (9 years 7 months)
    - Integrated Management System Implementation in OPC - + Responsible for the integrated management system execution based on ISO 9001-2015 (Quality), ISO 14001-2015 (Environment) and ISO 45001-2018 (Health and Safety). + Continuos Improvement + Management Review Meetings with the CEO and directors + Assist Strategic Planning and Legal requirements follow up. + Change Management and projects supervision and execution. + Internal and external audits coordination and execution. + Budget formulation. + Train personnel. + Implement, supervise and control programs + Responsible in monitoring the different areas performance in actions, KPIS and problem solving execution.
  • E
    Executive Management Assistant
    Jul 2013 - Feb 2016 (2 years 8 months)
    - + Organize the directors´ agenda: meetings, presentation & events. Prepare agendas and make arrangements for directors, committee, board and other meetings & events. Organize the directors' agenda: meetings, presentation & events. • Attend operative, logistics or administrative request. • Establish and co-ordinate administrative policies and procedures. • Plan and coordinate the directors' security. • Plan, coordinate and purchase the company trips. • Formulate travel Budget. • Evaluate, supervise and measure personnel performance (front desk, cleaning department). • Website update and supervision. • Meeting Management schedule and participation • Co-ordinate the preparation and submission of summary briefs and
  • C
    Chief Concierge
    Jun 2010 - Jul 2013 (3 years 2 months)
    - Attend Guest´s Requests • Improve customer service quality and resolve customer complaints. • Recruit staff and oversee staff training. • Set staff work schedules and monitor staff performance • Plan, organize, direct, control and evaluate the operations of the business center, SPA and transportation service; increasing its sales. • Collaborate with front desk area, in the guest check-in and / or check-out. • Manager on Duty according to schedule. • Operative audits to other hotel areas. • Maintain IHG standards in all front desk areas. • Determine type of services to be offered and implement operational procedures according to IHG (InterContinentals Hotels Group).
Education verified_user 0% verified
  • M
    Master: Marketing and Commerce
    Dec 2017 - Dec 2018 (1 year 1 month)
  • M
    Master: Business Administration- Finance
    Apr 2011 - Sep 2013 (2 years 6 months)
  • B
    Bachelor Degree: Tourism and Travel Services Management
    Jan 2007 - Mar 2011 (4 years 3 months)
Projects (professional or personal) verified_user 0% verified
  • Operadora Portuaria Centroamericana
    Integrated Management System Implementation
    Operadora Portuaria Centroamericana
    Mar 2016 - Current (9 years 7 months)
    - ISO 9001-2015, 14001-2015 and 45001-2018 Certification.
Awards verified_user 0% verified
  • R
    Recognition Certification to Load Weigh SOLAS Project
  • S
    Star Service Certification: IHG Audit
  • G
    Graduated with honors. SUMMA CAUDE LAUDE
  • H
    Hotel InterContinental San Pedro Sula. San Pedro Sula, 13 February 2012
  • H
    Hotel InterContinental San Pedro Sula. San Pedro Sula, 16 July 2012
  • D
    Doing Business 2016 contribution Certification: Measuring Regulatory Quality and
  • W
    World Bank Group. Honduras. 1 December 2015
  • S
    Supervisor of the trimester Certification