Sandra Cifuentes López

Director Customer Experiences

Fonda

Dec 2021 - Current (3 years 6 months)

Lead cross-functional teams to drive a 25% increase in client retention and a 15% improvement in CSAT scores within six months. Maintain customer retention with a churn rate of less than 2%, ensuring long-term client loyalty. Design and execute transformation programs to enhance client relationships and improve overall satisfaction. Develop and implement strategic growth initiatives, resulting in a 15% increase in revenue through enhanced client sales performance. Monitor and analyze project performance metrics to optimize resource allocation and deliver superior client outcomes. Additionally, utilized ClickUp for project management, which complemented my experience with HubSpot and Intercom, enhancing communication and collaboration across

ONU Volunteering

ONU

Oct 2021 - Dec 2021 (3 months)

- Accompanying and guiding young people in employability and entrepreneurship issues

P

Customer Success manager

Paixao Fruit

Mar 2021 - Nov 2021 (9 months)

- Experience in planning and implementing sales strategies - Creating content, including text posts, video, and images for use on social media - Interacting with customers and dealing with customers' inquiries

S

Social worker

Subred integrada de servicios Suroccidente

Nov 2020 - Feb 2021 (4 months)

- Perform intervention and follow-up on patients referred to the mental health integral route - Verify the patient's fulfillment to their appointments for general medicine, social work, psychology, and psychiatry - Update the monitoring matrices of the mental health integral route. ·Carry out group and individual interventions to patients referred to the route - Develop training on mental health issues for professionals from diferent hospitals

Client Success specialist

La Haus

Oct 2020 - Dec 2020 (3 months)

- To serve assigned clients in a timely manner, providing consultative advice to enable homebuyers to find what they are looking for - To achieve highly satisfied clients (buyers and non-buyers) with the service and advice provided

Customer Success Manager

MetLife Colombia

Jan 2020 - Oct 2020 (10 months)

- Developed personalized consultancies in both virtual and face-to-face settings, ensuring tailored solutions for each client. - Conducted financial and protection planning, serving as a trusted life insurance consultant to meet diverse client needs. - Carried out comprehensive needs diagnoses to identify and address client requirements effectively. - Leveraged SaaS expertise to onboard and train new users remotely, enhancing their experience and satisfaction with our services. - Built strong customer relationships that fostered retention and growth, while actively collecting product feedback to relay valuable insights to our internal team for continuous improvement.

S

Child and youth worker

Subred integrada de servicios de salud centro oriente

Apr 2019 - Jan 2020 (10 months)

- Identify children linked to child labor - Develop accompaniment processes with children and their families for job separation - Carry out management with public and private entities that have joint responsibility for early childhood's integral attention

Child and youth worker

Colsubsidio

May 2018 - Nov 2018 (7 months)

- Realize the diagnosis of the families of each educational institution. - Develop accompaniment and formation processes for families - Leading strategies to facilitate family involvement and participation in the educational process of girls and boys in Initial education - Conduct management with public and private entities which have co responsibility in the integral attention to early childhood

Social worker

Fundación Solidaridad por Colombia

Jul 2017 - Oct 2017 (4 months)

- Identify local resources and opportunities contributing to the leadership training objective - Implementation of leadership training workshops at community level along the thematic lines (Social problems, environment, women and gender, early maternity and paternity).

S

Social worker

Subred integrada de servicios de salud centro oriente

Apr 2017 - Dec 2017 (9 months)

- Realize health promotion and disease prevention activities. - Management of relationships with public and private institutions. - Design and development of formative and pedagogical workshops for pregnant and nursing women, with 100% adherence of the population.

S

Child and youth worker

Subred Integrada de Servicios Sur Occidente

Jul 2012 - Mar 2017 (4 years 9 months)

- Realize a study on social conditions afecting early maternity and paternity in Bogotá, D.C. - Design and development of workshops on sexual rights and reproductive rights for children, teenagers and youth. - Advise and accompany educational instructions on sexual health issues - Support for the design and creation of the sex health educational website

Cashier

Banco Davivienda

Jun 2010 - May 2012 (2 years)

- Provided excellent customer service for all types of transactions. Provided simple, reliable and friendly service. Handel and control cash and valuables in accordance with policies, standards and procedures

Sandra Cifuentes López

About

Detail

Timeline

Résumé

Languages:

Sandra's behavioral traits
Sandra's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.