M
Manuel Araujo Krizmanic
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Head of expansion & Operation
Mexico
Contact Manuel regarding:
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Full-time jobs
Starting at
USD4K/month
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Résumé
Jobs
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- DHead of Expansion & Operation (Director Operations/founding teamDetectAtiempoApr 2021 - Nov 2022 (1 year 8 months)- DetectAtiempo is a clinical laboratory specialized in the monitoring and detection of the Sars-Cov2 virus, which causes the Covid-19 disease. - This company was dedicated to install laboratories within the hotels, and through these laboratories the hotels can have the service in house to provide guests through detectAtiempo the laboratory service so that guests can return to their country ➢ Start up operations in Quintana Roo. ➢ Plan and develop all operations. ➢ Responsible at regional level for the commercial relationship with the hotels. ➢ In charge of creating and developing the operational and administrative team. ➢ Lead the commercial area in the development, follow-up and closing of sales. ➢ Manage the operation of the laboratory a
- CFounder / Chief Executive OfficerCafé Don JoaquínApr 2020 - Nov 2022 (2 years 8 months)Café Don Joaquín is a brand dedicated to the distribution of high quality coffee, focused on the distribution and sale in retail markets, coffee shops, restaurants and hotels ➢Creation of a commercial brand. ➢Negotiation with suppliers. ➢Product creation, pricing. ➢Direct sales, sales strategies. ➢Production and distribution to sales outlets and end customers. ➢Financial planning. ➢Online marketing campaigns. ➢Commercial alliances.
- OGuest experience account managerOYO MéxicoFeb 2020 - Aug 2020 (7 months)- OYO ROOMS is the fastest growing hotel chain in the world, the second largest chain in the world in terms of hotel rooms and the second largest chain in Mexico. It is the hospitality startup from India. - Create and maintain the relationship between OYO and business partners, being responsible for the operational management of 12 hotels. - Creation and implementation of strategies to improve the customer experience in all the hotels ➢ as well as the continuous improvement of NPS in OTAs, mainly "BOOKING.COM" and "EXPEDIA". ➢ Operational accompaniment in the hotels, as well as providing refresher courses to all operational personnel in each hotel. ➢ Participate in continuous improvement projects at a national level. Achievements: ➢ We had
- OLaunch & Onboarding ManagerOYO MéxicoDec 2019 - Feb 2020 (3 months)- OYO ROOMS is the fastest growing hotel chain in the world, the second largest chain in the world in terms of hotel rooms and the second largest chain in Mexico. It is the hospitality startup from India. - Accompany new partners in their process of initiation to the OYO system through operational consulting and various trainings (6 hotels in 2 months). - Train hotel staff in the OYO OS system. More than 30 people including managers, receptionists and assistants. ➢ Audit the operational areas of each hotel and make recommendations to improve the performance of each area. ➢ Implementation of OYO quality standards, as well as continuing operational support until the hotel is ready to operate under OYO standards. Achievements: ➢ 6 hotels trai
Transport quality control coordinatorAmstar DMCDec 2013 - Dec 2019 (6 years 1 month)- It is ALGV's Destination Management Company. It receives around 2 million people a year in all the places where it operates and in Cancun we receive more than 1 million. - The operations department manages around 250 thousand transfers per year and uses more than 350 transportation units per day. - Oversee the management, performance, performance and operation of 21 tourist transportation companies. ➢ Creation of operating manuals and implementation of quality and safety processes and standards. ➢ Imparting courses on operating procedures (more than 80 hours of courses and more than 500 drivers trained). ➢ Creation and management of quality control and performance reports. ➢ Auditing vehicles at the airport and at different points on the
Education
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- Bachelor - Administration and AccountingUniversidad HumanitasApr 2012 - Oct 2015 (3 years 7 months)
- BBachelor's Degree - LawJul 2005 - Mar 2009 (3 years 9 months)
Projects
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- CFounder / Chief executive officerCafé Don JoaquínApr 2020 - Current (5 years 2 months)- Café Don Joaquín is a brand dedicated to the distribution of high quality coffee, focused on the distribution and sale in retail markets, coffee shops, restaurants and hotels - Creation of a commercial brand. - Negotiation with suppliers. Product creation, pricing. ➢ Direct sales, sales strategies. ➢ Production and distribution to sales outlets and end customers. ➢ Financial planning. ➢ Online marketing campaigns. ➢ Commercial alliances.
- TTrainer, the motivational training workshop "The tourist"May 2019 - Oct 2019 (6 months)- My company and me". I taught it to more than 100 people during 2019. - In this workshop we talked about the expectations of the clients regarding the service they were going to receive, how the tourist transportation business works in Cancun and we made an analysis of the motivation of the workers in this field.
- SSpeakerMay 2016 - Sep 2016 (5 months)- In 2016 I was invited by the students of the last class of the administration career at the Technological University of Cancun to give a conference. - The conference was called "How to undertake within organizations", in it I talked about 10 fundamental points to achieve a successful project within a large company: - "Know the organization", "Know your activity", "Be an expert in what you do", "Recognize the areas of opportunity", "Be responsible for the process", "Recognize the possible improvements", "The draft", "The proposal", "The project",