Mapaseka Dlamini GigCX Marketplace

Appointment Setter

GigCX Marketplace

Apr 2026 - Current (7 months)

Make outbound calls to customers with overdue vehicle services
Remind customers about recommended maintenance and servicing
Schedule service appointments with dealerships or service centers
Confirm customer and vehicle information accurately
Answer basic service-related questions professionally.
Maintain detailed records of calls and appointments
Follow scripts, company procedures, and compliance guidelines
Sending and responding to SMS appointment confirmations
Handling emails and web-based customer inquiries
Updating OLS (online systems/platforms)
Scheduling and confirming appointments
Following up with customers about maintenance, recalls, or bookings
Using CRM/web to

Student Services Advisor

Regenesys Education

Jun 2025 - Mar 2026 (10 months)

Student Services Advisor

Regenesys Education

Jun 2025 - Mar 2026 (10 months)

Engage with prospective students through telesales, email, online
platforms, and face-to-face interactions to generate interest and
applications.
• Provide accurate, up-to-date information on Regenesys programmes,
courses, and admission requirements.
• Advise prospective and current students on suitable courses aligned with
their qualifications, career goals, and personal interests.
• Maintain consistent communication with enrolled students to support
retention, progression, and overall academic success.
• Accurately capture, update, and maintain student data on the CRM/VINE
system to ensure proper record-keeping and reporting.
• Ensure all student documentation is complete, verifi

Student Advisor

Regenesys Education

Jun 2025 - Jan 2026 (8 months)

Engage with prospective students through telesales, email, online platforms, and face-to-face interactions to generate interest and applications.
Provide accurate, up-to-date information on Regenesys programmes, courses, and admission requirements.
Advise prospective and current students on suitable courses aligned with their qualifications, career goals, and personal interests.
Maintain consistent communication with enrolled students to support retention, progression, and overall academic success.
Accurately capture, update, and maintain student data on the CRM system to ensure proper record-keeping and reporting.
Ensure all student documentation is complete, verified, and compliant with Regenesys policies and regu

D

Sales Advisor

Dischem Insurance

Jul 2023 - Jan 2025 (1 year 7 months)

Contac prospective clients using standardized scripts to provide Dischem
medical health insurance quotes.
• Apply consultative sales techniques to assess customer needs and
recommend suitable products and services.
• Deliver customer service and support, ensuring client satisfaction
throughout the sales process.
• Maintain accurate client records and manage follow-ups using the CRM
system

S

Sales Advisor

Scounet

Jul 2023 - Jan 2025 (1 year 7 months)

Contact prospective clients using standardized scripts to provide Dis chem medical health insurance quotes.
Apply consultative sales techniques to assess customer needs and recommend suitable products and services.
Deliver customer service and support, ensuring client satisfaction throughout the sales process.
Maintain accurate client records and manage follow-ups using the CRM system.

M

Telesales Consultant

MSA Marketing

Dec 2021 - Aug 2023 (1 year 9 months)

Contact ABSA customers to activate Automatic Limit Increases, following specified scripts for compliance and consistency.
Seamlessly integrate information gathering during calls to update and enhance customer records in the database.
Conduct outbound calls to both potential and existing customers, promoting and selling FNB Simplified Life Cover.
Use effective communication to inform customers about products or services, addressing queries and entering relevant details into the database.
Utilize prescribed scripts during customer interactions to ensure a standardized approach, whether activating limits, selling life cover, or providing information about products and services.

M

Telemarketer

MSA Marketing

Dec 2021 - Jul 2023 (1 year 8 months)

Contact ABSA customers to activate Automatic Limit Increases, following
specified scripts for compliance and consistency.
• Seamlessly integrate information gathering during calls to update and
enhance customer records in the database.
• Conduct outbound calls to both potential and existing customers,
promoting and selling FNB Simplified Life Cover.
• Use effective communication to inform customers about products or
services, addressing queries and entering relevant details into the database.
• Utilize prescribed scripts during customer interactions to ensure a
standardized approach, whether activating limits, selling life cover, or
providing information about products and services

Appointment Setter

Virtusell

Feb 2020 - Oct 2021 (1 year 9 months)

Initiate contact with clients for various campaigns, providing free and noobligation quotations to generate interest and potential leads.
• Actively generate sales leads through strategic outreach, employing
qualification criteria to ensure the identification of prospects with genuine
interest and potential.
• Systematically update potential customer information in the CRM system,
maintaining accurate and current records to enhance the efficiency of the
lead generation process.
• Meet established phone call and lead generation quotas during each shift,
ensuring a consistent and effective contribution to the overall success of the
lead generation efforts

I

Administrative Specialist

IDC Brand SA

May 2017 - Oct 2019 (2 years 6 months)

Verify and ensure the accuracy of data in orders and invoices, conducting thorough checks to maintain precision and prevent discrepancies in the sales administration process.
Receive and handle calls from clients inquiring about various types of wristbands.
Efficiently process clients' invoices, managing the administrative aspects of transactions to facilitate smooth and timely financial transactions and record-keeping.
Communicate essential feedback received from customers internally.

Inside Sales Administrator

IDCBand SA

May 2017 - Oct 2019 (2 years 6 months)

Verify and ensure the accuracy of data in orders and invoices, conducting
thorough checks to maintain precision and prevent discrepancies in the
sales administration process.
• Receive and handle calls from clients inquiring about various types of
wristbands.
• Efficiently process clients' invoices, managing the administrative aspects of
transactions to facilitate smooth and timely financial transactions and
record-keeping.
• Communicate essential feedback received from customers internally

Quality Assurance Consultant

MHA Management Holdings

Nov 2015 - Apr 2019 (3 years 6 months)

Coach agents by addressing quality issues identified through thorough
analysis, providing constructive feedback to both individual agents and
management to enhance overall performance.
• Analyze data comprehensively to identify areas of growth.
• Ensure adherence to company standards by meticulously reviewing existing
policies and standards.
• Continuously analyze data to pinpoint areas for improvement.

Retentions Consultant

MHA Management Holdings

Mar 2015 - Oct 2015 (8 months)

mplement retention strategies by customizing payment arrangements,
accommodating order changes.
• Ensure a high level of customer satisfaction through proactive support and
active listening
• Address customer concerns promptly and effectively.
• Respond efficiently and accurately to client inquiries, ensuring they feel
supported and valued throughout their interactions with the company.

Telesales Consultant

Cartrack

Oct 2013 - Feb 2015 (1 year 5 months)

Persuasive Communication

Objection Handling

Upselling & Cross-Selling

Sales Target Achievement

Contract Renewals

I

Telesales Consultant

InterActive Technologies

Jul 2012 - Mar 2015 (2 years 9 months)

Effectively sell life cover for Chartis Life South Africa Limited, capturing
comprehensive client details and processing sales.
• Create and present detailed sales reports, offering insights into performance
metrics and trends.
• Maintain a detailed record of day-to-day calls and sales activities, tracking
interactions and outcomes to facilitate analysis, performance evaluation,
and future planning.
• Collaborate with the Sales department to assist in planning and
implementing effective sales strategies

C

Sales Consultant

ChannelLife

Sep 2007 - May 2012 (4 years 9 months)

Actively sell funeral insurance utilizing a network marketing model, leveraging interpersonal skills to convert new business leads into quality sales and expand the customer base.
Adhere to Quality and Compliance processes to minimize business risk.
Maintain optimal operational efficiencies by adhering to productivity measures.
Demonstrate adaptability by adjusting to changing business operational requirements.

C

Telesales Consultant

Channel Life

Sep 2007 - Apr 2012 (4 years 8 months)

Actively sell funeral insurance utilizing a network marketing model,
leveraging interpersonal skills to convert new business leads into quality sales
and expand the customer base.
• Adhere to Quality and Compliance processes to minimize business risk.
• Maintain optimal operational efficiencies by adhering to productivity
measures.
• Demonstrate adaptability by adjusting to changing business operational
requirements

Mapaseka Dlamini

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Mapaseka Dlamini

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Behavioral traits