M

Maori herrera

About

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Bogotá, Bogota, Colombia

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Résumé


Jobs verified_user 0% verified
  • U
    Digital Transformation Leader & Strategic Project Coordinator
    Unknown
    Jul 2025 - Current (1 year)
    Designed and implemented a digital ecosystem with Zoho Suite integrating sales, support, and document management. Implemented traceability and automated workflows, improving sales process efficiency by +30%. Coordinated change management, training, and technology adoption across the commercial team. Developed reporting dashboards for management and the strategic committee using key impact indicators.
  • P
    CRM & Customer Support Implementation Specialist
    Private Financial Firms
    Aug 2024 - Jul 2025 (1 year)
    Designed and implemented Zoho Desk and CRM, improving customer service and lead management. Automated ticket workflows, alerts, and operational reporting, reducing resolution times by 40%.
  • freelance
    Zoho Platform Specialist / Business Technologist
    freelance
    Feb 2024 - Jul 2025 (1 year 6 months)
    Technical and strategic consulting for companies adopting Zoho Suite. Developed automation workflows, dashboards, and performance indicators customized for different business models. Defined data architecture, data quality, and platform governance.
  • Reacher
    Foreign Exchange Trader
    Reacher
    Oct 2023 - Sep 2025 (2 years)
    Consultant in international operations management and market analysis for data-driven decision-making.
  • Sitel
    Senior Learning Specialist
    Sitel
    Mar 2023 - Jul 2025 (2 years 5 months)
    Coordinated training programs and continuous improvement in customer service and technical support areas. Digitized training processes and impact evaluation on operational performance.
Education verified_user 0% verified
  • Stanford University
    Digital Transformation Program - Business Administration and Management
    Stanford University
    Jan 2025 - Apr 2025 (4 months)
  • Z
    Technical specialization in configuration and integration of Zoho modules
    Zoho Spark Certifications
    Nov 2024 - Jan 2025 (3 months)
  • A
    Information Technology Diploma
    Academy of Interactive Technology
    Jan 2018 - Jan 2020 (2 years 1 month)
  • Universidad Jorge Tadeo Lozano
    Bachelor's Degree in Industrial and Product Design
    Universidad Jorge Tadeo Lozano
    Jan 2012 - Jan 2017 (5 years 1 month)
  • London Language Institute
    English Certification
    London Language Institute
    Jan 2011 - Jan 2012 (1 year 1 month)