Manuel Reyes

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Bilingual Inbound sales Representative

AARP

Jun 2023 - Mar 2025 (1 year 10 months)

Provided bilingual support to members regarding benefits, services, and membership inquiries. Resolve billing, claims, and account management issues with accuracy and efficiency. Explain AARP programs and guide members through available resources and services. Document member interactions comprehensively to ensure proper follow-up and record-keeping. Collaborate with internal teams to escalate and resolve complex member concerns in a timely and effective manner.
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Bilingual Customer Service Representative

Alorica Medical Call Center

Oct 2020 - Mar 2023 (2 years 6 months)

Handled high volumes of patient calls, providing accurate information and support. Scheduled and updated patient appointments using electronic healthcare systems. Verified patient and insurance records maintaining a high level of accuracy. Escalated urgent issues to medical staff while adhering to safety protocols. Offered compassionate assistance to help patients navigate healthcare services. Prioritized requests to ensure efficient and timely service delivery.
Customer Service Representative / Tech Support

AT&T

Oct 2016 - Jun 2020 (3 years 9 months)

Assisted customers wi th account inqui r ies, billing quest ions, and service plan changes. Troubleshot technical issues related to internet , phone, and TV services. Guided customers through device setup, sof tware updates, and connect ivi ty problems. Escalated complex technical or service issues to specialized teams as needed. Documented all interact ions and resolut ions accurately for future reference.

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