Senior Software Expert and Technical Director with 17+ years of experience managing mission-critical infrastructure for global industry leaders like Boeing, Huawei, Syniverse, and Zuora. Proven track record leading multidisciplinary teams (35+ engineers) and optimizing complex, highly regulated operations through ITIL frameworks. Expert in cybersecurity, data architecture, and 24/7 service delivery for major aviation and telecom enterprises. Currently driving digital transformation by architecting scalable Cloud infrastructures (GCP/Azure) and developing advanced AI-driven automation workflows, including L0 autonomous agents
KEY LEADERSHIP & IMPACT
● Complex Operations & SLA Mastery: Expert in managing mission-critical 24/7 operations and stringent SLAs for major global platforms, including Boeing Jeppesen and large-scale telecom carriers (ICE, Tigo, Telefonica), ensuring near-perfect uptime.
● Strategic Consulting & Cybersecurity: Advised global aviation clients via Dialectica/Arbolus and led deep-dive cybersecurity audits (BCCR compliance) and data governance for major entities like Aeris (Juan Santamaría Int. Airport) and Aresep.
● Technical Authority: Directed large-scale technical deployments supporting 5M+
subscribers. Deep expertise across Core Telecom (CS/PS, VAS), CPaaS messaging (Syniverse),financial SaaS (Zuora), and real-time data streaming (Kafka).
● Automation & AI Transformation: Driven by operational excellence, improved SLA fulfillment from 90.5% to 98.5% and halved resolution times via ITIL frameworks. Currently architecting modern cloud infrastructures (GCP) and AI-driven automation (n8n) to modernize legacy IT systems.
