Manuel Mejia Gallego Project Manager | Team Leader | Operations & Client

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Project Manager

DMI

Jan 2022 - Jan 2025 (3 years 1 month)

Managed client communications via phone, email, and chat. Coordinated calendars, meetings, and administrative follow-ups. Prepared reports and documentation using office tools and CRM platforms. Supported administrative process optimization to improve efficiency and overall client experience.
Team Leader

Teleperformance

Jan 2021 - Jan 2022 (1 year 1 month)

As a Team Leader, I managed operational teams, ensuring consistent achievement and overperformance of KPIs. I developed action plans and coaching strategies to enhance both individual and team performance, resulting in increased operational efficiency through standardized workflows and actionable performance reports. I led special projects involving marketing, design, and complex case resolution, contributing significantly to business growth and client satisfaction. Although my experience in personal injury law is limited, my role at Teleperformance provided me with strong, transferable skills relevant to this field. I operated in a highly regulated environment where data privacy, confidentiality, and compliance were paramount. I regularly
Team Leader

Onelink

Jan 2018 - Jan 2021 (3 years 1 month)

Member of the founding team for a new account, supporting hiring, onboarding, and initial training processes. Led and coached teams to exceed KPIs from early stages of the operation. Implemented continuous improvement strategies that optimized workflows and increased team performance. Established clear performance standards and provided hands-on coaching to accelerate new-hire adaptation.

Manuel Mejia Gallego

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