Manuel Mariscal Wonchee Analista de Producto

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PRODUCT ANALYST

Zubale

Jul 2021 - Jun 2022 (1 year)

Zubale is a company that enables brands and retailers to win in eCommerce through gig workers marketplace and embedded software. •Analyzed user data to help guide decision-making using Looker and Amplitude. •Conducted internal customer user research in the field to figure out pain points, improve our relationship, and guide future projects to reduce churn. •Shaped projects collaboratively using Notion to improve the core app experience for internal customers leading to an increase in user retention by 5%. •Implemented a raffle rewards program to attract new users and encourage higher task completion, leading to 15% more new users that month. •Communicated with relevant stakeholders in different teams across the company to advance proje
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SORE OPERATIONS MANAGER

The Baked Bear

Jun 2020 - Jun 2021 (1 year 1 month)

I ensured that the store operated efficiently and the team consistently delivered their 100%. •Communicated with staff and leadership about operational and logistical changes. •Provided customer service, ensuring always a satisfactory service, maintaining a 4.6/5 or higher online rating. •Analyzed sales trends and formulated strategies to increase profits by 5%. •Integrated and managed e-commerce tools to succeed during the pandemic. •Guided new team members through the onboarding process.
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TECNICAL DESIGNER INTERN

CHICKEN WAFFLE STUDIOS

Dec 2019 - May 2020 (6 months)

As a Technical Design Intern I: •Programmed and designed UI/UX flow using Unity Game Engine. •Assisted senior designers with programming game logic using C#. •Published to Google Play Marketplace using Android tools. •Helped formulate design documents to guide the design of the game project.

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Manuel Mariscal Wonchee

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