Bilingual Customer Service and Training Specialist
Colombia
Bilingual Customer Service and Training Specialist with experience supporting fashion retail and credit card operations. Skilled in onboarding and training delivery, operational support, and performance coaching, as well as in handling customer inquiries, payment processing, and account management. Known for clear communication, adaptability, and a strong focus on service quality and customer experience in English-Spanish environments.
Contact Manuel regarding:
work
Full-time jobs
Starting at
USD1.25k/month
Timeline
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Résumé
Jobs
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Training Specialist
NUVO cx
May 2025 - Current(1 year 2 months)
Customer Service Training Specialist for bilingual fashion retail accounts, with experience in onboarding, initial and ongoing training, and operational support. Delivered training on products, policies, processes, and customer experience, ensuring service standards adoption. Provided operational and administrative support, created training documentation, conducted individual and group coaching focused on performance and quality, and managed sales systems, credit cards, memberships, and loyalty programs in bilingual environments (English-Spanish).
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Bilingual Agent verified_user
Verified experience
Hexagon BPO Solutions
Jan 2025 - May 2025(5 months)
Customer service support specialized in credit cards and retail credit lines, payment processing, and general customer assistance. Experienced in handling multi-channel inquiries, explaining statements, processing transactions accurately, and delivering solution-oriented support in bilingual environments (English-Spanish).
Education
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International Business, bachelor's degree in progress