M

Manuel Gomez

About

Detail

Bilingual Customer Service and Training Specialist
Colombia

Contact Manuel regarding: 
work
Full-time jobs
Starting at USD1.25k/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 50% verified
  • NUVO cx
    Training Specialist
    NUVO cx
    May 2025 - Current (1 year 2 months)
    Customer Service Training Specialist for bilingual fashion retail accounts, with experience in onboarding, initial and ongoing training, and operational support. Delivered training on products, policies, processes, and customer experience, ensuring service standards adoption. Provided operational and administrative support, created training documentation, conducted individual and group coaching focused on performance and quality, and managed sales systems, credit cards, memberships, and loyalty programs in bilingual environments (English-Spanish).
  • H
    Bilingual Agent verified_user Verified experience
    Hexagon BPO Solutions
    Jan 2025 - May 2025 (5 months)
    Customer service support specialized in credit cards and retail credit lines, payment processing, and general customer assistance. Experienced in handling multi-channel inquiries, explaining statements, processing transactions accurately, and delivering solution-oriented support in bilingual environments (English-Spanish).
Education verified_user 0% verified
  • Universidad Nacional Abierta y a Distancia
    International Business, bachelor's degree in progress
    Universidad Nacional Abierta y a Distancia
    Jan 2025 - Current (1 year 6 months)
  • l
    Secondary School
    liceo integrado de zipaquira
    Jan 2019 - Jan 2024 (5 years 1 month)
  • U
    Edutec
    Universal CORP Chia
    Jan 2022 - Jan 2023 (1 year 1 month)
  • E
    Servicio de aprendizaje nacional
    English Dot Works
    Jan 2023 - May 2023 (5 months)