Manuel Giraldo
About
Detail
Antioquia, Colombia
Contact Manuel regarding:
Flexible work
Starting at
USD8/hour
connect_without_contact
Finding mentors
groups
Networking
Résumé
Jobs
verified_user
0% verified
- ROperations & Administrative CoordinatorRS Ingeniería (Remote)Mar 2023 - Feb 2025 (2 years)Managed executive calendars, high-volume emails and document organization improving efficiency by 25%. Oversaw financial records, purchase tracking, and administrative tasks keeping 97% accuracy in internal audits. Coordinated meetings, travel logistics, and data management while implementing process improvements that reduced search times by 40%.
- DMarketing & Customer SupportDigital Business & eCommerce (Remote)Feb 2021 - Mar 2025 (4 years 2 months)Managed customer service via email, chat, and phone, achieving a 98% satisfaction rate. Launched and optimized a Shopify store for tech products, generating $5,000 in sales with a 2.5 ROAS. Ran Meta Ads campaigns with conversion rates of 13-14% and a CTR above 2%. Automated WhatsApp Business responses, reducing reply times by 99% and increasing customer engagement. Conducted remote Spanish tutoring sessions for native English speakers, enhancing my virtual communication, client engagement, personalized support skills.
- BR&D Project & Operations Senior AnalystBelcorp (Cosmetics)May 2018 - Aug 2021 (3 years 4 months)Developed high-impact reports and presentations for senior management. Managed R&D documentation and ensured compliance during internal audits by presenting records and verifying protocols. Proficient in remote work platforms: Microsoft Teams, Google Drive, Trello, and Asana. Managed and maintained structured databases, ensuring error-free documentation and efficient data retrieval. Effectively handled supplier communications in English and Spanish, reviewing contract data for accuracy, leading to 10+ successful negotiations. Led internal training for 50+ employees and developed process documentation, standardizing data entry workflows and improving reporting efficiency.
Education
verified_user
0% verified
Master of Science –University of HelsinkiOct 2010 - Feb 2013 (2 years 5 months)- Bachelor of ScienceNational University of ColombiaFeb 2002 - Sep 2008 (6 years 8 months)