Manuela Torres Operations Leader | Startups | Customer Experience Expert |

Chief of Staff

Emilia

Apr 2025 - Sep 2025 (6 months)

- Led strategic execution as the right hand to the CEO and CTO. - Led operations and launched the AI product for restaurants in Colombia, Ecuador, Mexico, Brazil, and the United States. - Reduced deployment times, increased early adoption, and standardized expansion processes.

Head of Operations

nippy

Aug 2024 - Mar 2025 (8 months)

- Developed and executed operational strategies to increase efficiency, scalability, and growth across benefit verticals for couriers and drivers. - Analyzed operational data to identify improvement opportunities and adjusted strategies to effectively meet monthly objectives. - Led and oversaw daily operations across all markets where Nippy operates, including Mexico, the Dominican Republic, and Argentina. - Spearheaded the implementation of new processes to guarantee consistency, quality, and continuous improvement in operations. Additionally, drove market entry in the Dominican Republic, achieving 3,000 user sign-ups, which significantly contributed to our growth objectives. - Leveraged physical Nippy Centers as effective marketing and

Country Manager

nippy

Sep 2023 - Aug 2024 (1 year)

- Lead strategies to expand market presence and penetration in the target market. - Identify improvement opportunities in internal and operational processes to increase efficiency and results. - Collaborate with product development teams to introduce innovative products or services tailored to meet market demands and customer needs.

Head of Operations

RisePal

Jan 2023 - Aug 2023 (8 months)

- Founding team member of RisePal. Led the team responsible for the construction and operate the project. - Enhance the platform to efficiently match individuals with suitable coaches based on their needs, preferences, and goals. - Establish quality control measures to maintain high standards of coaching, ensuring users receive valuable insights and guidance. - Onboard a diverse and talented pool of coaches, expanding the network to offer specialized expertise across various industries and skills. - Implement strategies to enhance customer engagement, increase client satisfaction, and improve client retention rates.

Operations Manager at Torre Access

torreco

Feb 2022 - Jan 2023 (1 year)

- Streamlined the day-to-day operations of coaching programs, ensuring smooth delivery, scheduling, and coordination of coaching sessions. - Developed and enforced standardized operational policies, procedures, and workflows to ensure consistency and efficiency. - Implemented strategies to enhance client onboarding experiences, engagement, and overall satisfaction with coaching services. - Additionally, led core operations while actively supporting sales initiatives, ensuring that operational execution directly contributed to revenue growth and customer acquisition. - Designed and optimized operational processes for B2C sales funnels, which improved lead qualification, onboarding, and post-sale workflows, ultimately enhancing the overal

Operations Coordinator at Torre Access

torreco

Aug 2021 - Feb 2022 (7 months)

- Evaluated process performance by analyzing metrics to ensure alignment with key performance indicators (KPIs) and drive continuous optimization of operations. - Developed and designed systems that facilitate correct operations, enhancing overall efficiency and effectiveness. - Analyzed operational efficiency to favor the fulfillment of KPIs, while also coordinating day-to-day operations that supported sales and marketing execution. This included ensuring smooth handoffs across acquisition, conversion, and onboarding stages. - Supported B2C sales processes by organizing pipelines, tracking leads, and coordinating follow-ups between sales, operations, and customer support teams, thereby fostering a collaborative environment that enhanced

Operations Analyst

Getmipulpafr

Feb 2021 - Aug 2021 (7 months)

- Analyzed user data and feedback to identify trends, patterns, and insights that drive improvements in coaching program effectiveness. - Designed and implemented key performance indicators (KPIs) to measure the success and impact of coaching programs on client outcomes and satisfaction. - Identified opportunities to streamline operational processes, reduce costs, and improve resource allocation to maximize the startup's efficiency. Additionally, I leveraged my experience in analyzing operational data to support sales and marketing decisions, translating performance metrics into actionable insights that informed growth initiatives. I built and maintained dashboards and reports that tracked funnel performance, customer behavior, and operatio

Internship

CRECE Colombia

Jul 2020 - Feb 2021 (8 months)

• I was in charge of conducting qualitative research in the Colombian coffee industry • I conducted research for the government of Caldas on the effects of the departmental development plan of Caldas 2020-2023 • I support the drafting of different coffee projects

Research Assistant

Universidad de Guadalajara

Aug 2019 - Feb 2020 (7 months)

• Socioeconomic research project of the crafts of Tonalá, Jalisco • I was in charge of the research methodology, everything related to the search and analysis of data • I support the search for documentation bibliography for article crafts from Tonalá • I support the writing and correction of the document for the Tonalá handicrafts article

Research Analyst

Universidad Autonoma de Manizales

Jan 2019 - Aug 2019 (8 months)

• I was in charge of the research methodology, everything related to the search and analysis of data related to Neuroeconomics • I support the writing and correction of the articles

Manuela Torres

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