Manuel Emilio Alvarez Contreras
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Project Manager
Departamento de Guatemala, Guatemala
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Résumé
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Senior Manager - Project ManagementGoToApr 2019 - Current (7 years 7 months)- Senior Manager, Project Management US & LATAMLogMeInApr 2015 - Current (11 years 7 months)- Directly supported the growth of the local office from 2 employees to over 600 employees
- Improved the efficiency of the Number Processing department and reduced the number of errors to single digits for the first year since the beginning of the company
- Became the biggest Project Management team in the company while improving our CSAT to a permanent above 80 points
- Mentored and coached leaders and project managers, to help them become efficient and key contributors
- Manage a team of 50 project managers and number processing managers, to manage implementations for new customers in LATAM, Australia and the US.
- Process improvement, department strategy, employee leadership, employee coaching and mentorship - Project ManagerXeroxSep 2013 - Mar 2015 (1 year 7 months)- Succesfully supported the implementation of 3 new call centers in the United States, and Jamaica
- Directly support the implementation of new call centers in different locations, for the Americas region - Division Business Process Manager, Business Process Manager, Operations Manager and SupervisorXeroxAug 2008 - Aug 2014 (6 years 1 month)- Engineering of new efficient processes across the organization, re-engineering of current processes across to make them more efficient, reduce costs and improve results within the measured KPIs
Education
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- Bachelor of Business AdministrationESI School of BusinessJan 2020 - Jan 2022 (2 years 1 month)
- Industrial EngineeringUniversidad de San Carlos de GuatemalaJan 2005 - Jan 2010 (5 years 1 month)
- Computer Science EngineeringUniversidad de San Carlos de GuatemalaJan 2002 - Jan 2004 (2 years 1 month)
- CHigh School Diploma oriented in Computer ScienceColegio Salesiano Don BoscoJan 1991 - Jan 2001 (10 years 1 month)
- EEffective Management