• Management of polyurethane workshop • Technical drawings reading for polyurethane casting. • Chemicals knowledge for polyurethane casting. • Management of inventory • Technical polyurethane talks with clients • Assembly of mechanical parts according to the ILI tool's drawings
Customer Service Representative
Sutherland Global Services
Dec 2019 - Oct 2022(2 years 11 months)
Bilingual Agent
Sutherland
Dec 2019 - Oct 2022(2 years 11 months)
• Answer incoming calls • Provide information about the company's products or services • Resolve customer's issues • Update customer's information • Follow up on customer's requests
Bilingual Agent
Concentrix Catalyst
Jan 2019 - Oct 2019(10 months)
• Call customers to ask about overdue payments • Process payments and refunds • Troubleshoot customer's billing and credit issues • Update account status records and collection efforts • Complaints' Handling
Collections representative
Concentrix
Jan 2019 - Oct 2019(10 months)
S
Mechanical Engineer
Superior Services de Venezuela CA
Jun 2017 - Jun 2018(1 year 1 month)
• Calibration of Oilfield fishing tools • Tension and compression test to Oilfield fishing jar • Oilfield Fishing tools assembly and torque • Preventive maintenance to the oilfield fishing tools • Management of Inventory • Developed a maintenance system project for the fishing tools in drilling activities, applying the SWOT analyzing, and “Fishikawa' diagrams • Assure optimization of the Maintenance Organization structure • Estimation of maintenance costs and evaluation of alternatives • Assessing required skills for maintenance personal • Upgrades to the manuals of maintenance process
S
QHSE Inspector
Superior Services de Venezuela CA
Mar 2017 - May 2017(3 months)
• Performing administrative management tasks • Application of root-cause analysis for Accident investigation • Management of Change (MOC) application • Verification of the facilities before technical inspection