• Management of polyurethane workshop
• Technical drawings reading for polyurethane casting.
• Chemicals knowledge for polyurethane casting.
• Management of inventory
• Technical polyurethane talks with clients
• Assembly of mechanical parts according to the ILI tool's drawings
Customer Service Representative
Sutherland Global Services
Dec 2019 - Oct 2022(2 years 11 months)
Bilingual Agent
Sutherland
Dec 2019 - Oct 2022(2 years 11 months)
• Answer incoming calls
• Provide information about the company's products or services
• Resolve customer's issues
• Update customer's information
• Follow up on customer's requests
Bilingual Agent
Concentrix Catalyst
Jan 2019 - Oct 2019(10 months)
• Call customers to ask about overdue payments
• Process payments and refunds
• Troubleshoot customer's billing and credit issues
• Update account status records and collection efforts
• Complaints' Handling
Collections representative
Concentrix
Jan 2019 - Oct 2019(10 months)
S
Mechanical Engineer
Superior Services de Venezuela CA
Jun 2017 - Jun 2018(1 year 1 month)
• Calibration of Oilfield fishing tools
• Tension and compression test to Oilfield fishing jar
• Oilfield Fishing tools assembly and torque
• Preventive maintenance to the oilfield fishing tools
• Management of Inventory
• Developed a maintenance system project for the fishing tools in drilling activities, applying the SWOT analyzing, and “Fishikawa' diagrams
• Assure optimization of the Maintenance Organization structure
• Estimation of maintenance costs and evaluation of alternatives
• Assessing required skills for maintenance personal
• Upgrades to the manuals of maintenance process
S
QHSE Inspector
Superior Services de Venezuela CA
Mar 2017 - May 2017(3 months)
• Performing administrative management tasks
• Application of root-cause analysis for Accident investigation
• Management of Change (MOC) application
• Verification of the facilities before technical inspection