Manuela García García

L

Service Center Agent

Lufthansa LGSP

Nov 2025 - Current (8 months)

Provided expert B2B support to travel agencies (phone/email) on complex ticketing, fare rules, and reservation changes. Proficiently managed bookings and solved operational issues using the GDS based in Amadeus. Maintained high service quality standards while efficiently handling high-volume inquiries and meeting AHT targets.

L

Travel Designer

Lazy Flavors

May 2025 - Nov 2025 (7 months)

Managed client bookings and reservations, tailoring itineraries to specific needs and preferences. Account manager of several clients.

M

Travel Advisor

Mercurio Viajes

Dec 2024 - Jun 2025 (7 months)

Provided comprehensive travel advice and support to clients, tailoring itineraries to meet their specific needs and preferences. Managed and resolved complex travel issues, including itinerary changes, cancellations, and customer complaints, ensuring optimal customer satisfaction.

Language Data and Quality Reviewer

Volga Partners

Oct 2024 - May 2025 (8 months)

Ensured the accuracy, consistency, and quality of linguistic data across various projects. Offered detailed feedback to language specialists and contributed to the improvement of data collection and processing methodologies.

Media Content Reviewer

Wipro

Sep 2022 - Dec 2023 (1 year 4 months)

Evaluated multimedia content against established guidelines and quality standards. Collaborated with a global team to ensure content compliance and maintain high-quality standards.

Order Support

Majorel

May 2022 - Aug 2022 (4 months)

Managed customer orders, processed transactions, and solved order-related inquiries. Streamlined order processing workflows to enhance efficiency and improve customer service.

F

Clearance Broker Associate

FedexTNT

Apr 2021 - Apr 2022 (1 year 1 month)

Assisted in the processing of international shipments, ensuring compliance with customs regulations and procedures. Diagnosed and addressed complex shipping issues, coordinating with relevant parties to facilitate timely and efficient delivery.

S

Sales and Customer Support

SBS International Bookstore

Dec 2019 - Mar 2020 (4 months)

Granting exceptional customer service, assisting with product selection, processing transactions, and addressing customer inquiries.

G

Administrative

Galerna

Dec 2018 - Oct 2019 (11 months)

Managed customer inquiries and orders via phone and email, providing timely and accurate information and resolving customer issues effectively.

V

Tourism Consultant

Via Mercurio Viajes

Jan 2016 - Jun 2017 (1 year 6 months)

Delivered thorough travel consultation and support to clients. Resolved complex inquiries and ensured seamless travel experiences.

Manuela García García

About

Detail

Timeline

Résumé