M

Manuela Castañeda

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Antioquia, Colombia

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work
Job

Résumé

Jobs verified_user 0% verified
  • Million and Up
    Executive Assistant
    Million and Up
    Jan 2022 - Current (4 years 4 months)
    ○ Coordinate executive meetings and manage schedules to ensure efficient use of time. ○ Prepare and edit documents, including reports, presentations, and correspondence. ○ Conduct research and gather information to support decision-making processes. ○ Manage confidential information with the utmost discretion and professionalism. ○ Assist with special projects and provide administrative support as needed. ○ Manage clients CRM, MLS, Form simplicity, DocuSign, Click up, Slack, Notion, Google calendar, Vonage, Canva, Microsoft Office, Google Suite
  • Solvo Global
    Supervisor
    Solvo Global
    Dec 2020 - Jan 2022 (1 year 2 months)
    Led a team of 50+ employees, ensuring productivity and quality through performance management, training, and conflict resolution. Oversaw daily operations, maintaining compliance with safety regulations and company policies, resulting in a reduction in incidents. Managed resources effectively, compiled performance reports for senior management, and ensured high customer satisfaction by addressing quality issues promptly.
  • O
    Quality Analyst
    One Link BPO
    May 2020 - Dec 2020 (8 months)
    ○ Proactively participated in meetings and helped create new practices. ○ Pitched Ideas on how to improve performance and efficiency. ○ Helped management to identify workflow issues and find solutions ○ Worked with Salesforce, Avaya, Power Bi, Microsoft Office
  • O
    Sales Associate
    One Link BPO
    Sep 2019 - May 2020 (9 months)
    ○ Handled customer complaints with empathy and composure. ○ Provided the most effective solution that better fit each customer. ○ Cross sales ○ Worked with Salesforce, Avaya