M

Manthan Jani

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Senior Consultant at LTM | SRE | Fraud Management | Oracle | Fraud Prevention | Fraud Monitoring | Agile | Cards and Payment
Warszawa, Województwo mazowieckie, Poland

Contact Manthan regarding: 
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Full-time jobs
Starting at USD75/hour

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Résumé


Jobs verified_user 0% verified
  • LTM
    Senior Consultant System Management
    LTM
    Feb 2025 - Current (1 year 4 months)
    L2 application support for business-critical systems in a 24/7 on-call environment Incident, problem, and change management with end-to-end ownership Lead root cause analysis (RCA) for major and critical incidents Chair bridge calls and coordinate cross-functional teams for service restoration Proactive application monitoring, alert analysis, and preventive maintenance Implement permanent fixes to reduce recurring incidents and improve stability Work independently with minimal supervision and adapt to changing priorities Maintain support documentation, SLAs, KPIs, and operational procedures Provide technical guidance to team members during production issues Ensure timely communication with stakeholders during critical outages
  • LTIMindtree
    Senior Consultant
    LTIMindtree
    Feb 2025 - Current (1 year 4 months)
    Supporting the applications through and evaluates alternatives, innovative problem resolution, pro-active approach, initiative to resolve problems. Works with direction and supervision, adapts to changing priorities. Drive investigation of Root Cause Analysis RCA for critical events, Multi-level maintenance process using a Corrective, Preventive, Adaptive Perfective approach. Incident management, Problem management, Change Management, Preventative. Maintenance, Error correction of applications, Source code and confirmation changes to resolve incidents and problems, Continuous Improvement, Monitoring L2 activities daily. Chair bridge calls for effective coordination, incident resolution, service restoration. Ensure the support, variability,
  • Turing
    Data Scientist
    Turing
    Sep 2024 - Dec 2024 (4 months)
    Accurately label and annotate data related to coding tasks, such as identifying functions, variables, syntax, and code structure. Annotate multimodal datasets that include text, images, video, and other data types, ensuring that annotations are precise and consistent. Collaborate with AI researchers and engineers to refine annotation guidelines and develop new annotation strategies. Perform quality checks on annotated data to ensure high standards are met. Provide feedback on annotation tools and processes to improve efficiency and accuracy. Assist in the development and testing of internal tools for data annotation. Suggest and implement improvements to the annotation process to streamline workflows and enhance productivity. Work clo
  • Billtrust
    Application Support Engineer(L3)
    Billtrust
    Aug 2023 - Jul 2024 (1 year)
    Responsible for the development and implementation of Java-based eCommerce websites. Worked on the development of data mapping and logic to extract data from client files, as well as the task of designing customer bill templates along with the design of customer website themes and data templates to meet client requirements. Developed Java-based solutions with an eye toward efficiencies and repeatability so as to improve the turn-around time and quality of the team’s output Responsible for new builds, enhancements, and complex issue resolution. Worked as a key technical partner for new client implementations as well as modifications for existing clients. Responsible for Writing custom reports and perform data manipulation through SQL scripts
  • Oliver Wyman
    Associate Technology Solutions Analyst
    Oliver Wyman
    Dec 2022 - Feb 2023 (3 months)
    Helped clients install and administrate complex Linux applications. Responsible for the migration of hundreds of Shiny apps to new infrastructure without interrupting production. Handling and resolving technical issues raised by internal and external clients. Responsible for Configuring httpd/Apache using reverse proxy with advanced configuration including SSO support. Set up SSO integration and MFA with OKTA authentication make sure to secure the websites with HTTPS protocol using an SSL/TLS certificate. Set up network security protocol. (eg. OAuth, SAML, LDAP).
  • SmartRecruiters
    Technical Support Engineer
    SmartRecruiters
    Feb 2022 - Nov 2022 (10 months)
    Interacted every day with SmartRecruiters customers and vendors to answer questions, resolve issues, and help them succeed. Point of escalation for Customer Support Representatives. Educated and advised customers and support team on standards, tips, and solutions for using SmartRecruiters. Collaborated closely with all parts of the organization like product management, engineering, and professional services teams to contribute and execute strategies. Worked with Postman APIs and was responsible for finding logs for the solutions. Set up SSO integration with Smartrecruiters Environment with the different Identity providers
  • Sitel
    Support Specialist
    Sitel
    Mar 2020 - Jan 2022 (1 year 11 months)
    Resolve customer complaints via phone and emails Serves customers by providing product and service information and resolving product and service problems Provide Troubleshooting and tech solutions to Hardware and software-related issues. Attracts potential customers by answering product and service questions and suggesting information about other products and services Assist with the placement of orders, refunds, or exchanges Maintains customer records by updating account information. Contributes to team effort by accomplishing related results as needed
  • Upwork
    Quality Assurance Analyst
    Upwork
    Oct 2018 - Feb 2020 (1 year 5 months)
    Create test plans, requirements, scenarios, and test data for use during testing, with a focus on Java-based applications. Work with the development team to correct bugs and errors in Java code. Analyze test results and report findings to the development team. Use the plan to identify and fix software bugs, particularly in Java applications. Develop plans to assess functionality, performance, reliability, stability, and compatibility with other systems, ensuring Java integration. Primarily responsible for performing automated tasks using Java-based testing frameworks.
Education verified_user 0% verified
  • Vistula University
    Vistula University
    Vistula University
    Jan 2018 - Dec 2022 (5 years)
Projects (professional or personal) verified_user 0% verified