Mansoor Khan Head of Operations | Supply Chain & Fulfillment Leader

Manager, Area Management (Central Region) – Quick Commerce (Operations)

Foodpanda

Nov 2024 - Current (1 year 6 months)

Own end-to-end P&L for 30+ sites (22 dark stores, 8 franchises), delivering 12% OPEX reduction. Manage prep time, nSFR, put away, weighted availability, fill rate, and OOS KPIs across all dark stores. Reduced shrinkage by 15% through improved inventory controls and audit governance. Achieved 98%+ product availability via improved demand forecasting and replenishment planning. Lead 12 Business Managers and Cluster Leads, driving 20% productivity improvement through SOP standardization. Implemented 5S and layout optimization to improve space utilization and pick efficiency. Manage two central warehouses, ensuring inbound accuracy, stock health, and replenishment of SLAs.

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Strategy & Project Manager – Commercial Electronics

Alibaba Group (Daraz)

Aug 2023 - Oct 2024 (1 year 3 months)

Owned GMV, Conversion Rate, and promotional performance for Commercial Electronics category. Managed relationships and joint business planning with key brands including Samsung, Haier, and Dawlance. Led the launch and scale of Daraz Live, introducing a new commercial sales channel. Delivered 25% process efficiency improvement and 20% reduction in logistics costs. Built dashboards to track campaign ROI, seller KPIs, and fulfillment SLAs.

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National Delivery Experience Manager

Alibaba Group (Daraz)

Aug 2022 - Aug 2023 (1 year 1 month)

Owned nationwide delivery experience KPIs, reducing average delivery TAT by 18%. Managed fleet of 4000+ riders and 500+ logistics trucks including 3PL vendors across Pakistan. Improved operational efficiency by 30% through process redesign and technology integration. Led nationwide planning and execution for 11.11 mega sale with 98% on-time success. Managed 50+ associates and 7 managers, improving safety, compliance, and performance.

Operations Manager

Airlift Technologies

Jan 2022 - Jul 2022 (7 months)

Reduced storage costs by 20% and procurement lead times by 10% through inventory optimization. Spearheaded implementation of last mile tracking systems, improving visibility by 25%. Reduced customer escalations by 50% through improved delivery transparency. Supported geographic expansion, driving 30% increase in market coverage.

Live Operations Lead

Airlift Technologies

Oct 2021 - Feb 2022 (5 months)

Managed end-to-end operations for a 20,000 sq. ft. dark store processing 4,000+ orders daily. Maintained 10,000+ SKU accuracy through daily QA checks and root-cause analysis. Achieved under 10-minute order processing for 98% of orders.

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Supply Chain & Commercial Operations

Osaka Lighting & Skyelectric

May 2018 - Sep 2021 (3 years 5 months)

Retained and expanded top enterprise accounts, contributing to 30% annual revenue growth. Built a nationwide supply network across 12 cities from the ground up. Led cross-border sourcing and supply operations with vendors in USA and China. Supported multi-platform marketing campaigns, increasing traffic by 60% and conversions by 45%.

Mansoor Khan

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