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Manisha Pancholia

About

Detail

Senior Customer Service
Moscow, Russia
Contact Manisha regarding: 
work
Full-time jobs
Starting at USD35k/year

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • E
    SeniorClientRelations
    Enhancify
    Jan 2022 - Jan 2025 (3 years 1 month)
    Responsible for troubleshooting client queries related to the company's platform and onboarding over 800+ Self-Serve tier accounts into our systems. Provided training and ongoing support to Self-Serve clients to help them achieve optimal results from their annually renewing partnerships. Offered administrative assistance to Pro-Tier and Brand-Tier membership clients, ensuring smooth account management. Performed routine administrative tasks such as contract renewals, client feedback collection, and continuous education, while collaborating with the product team to improve the overall client experience. Managed client relationships and contract renewals, facilitated deliverables discussions, addressed refund-related concerns, and maintained
  • TrueCare24
    SeniorCustomerSuccess
    TrueCare24
    Jan 2020 - Jan 2022 (2 years 1 month)
    Manage multi disciplinary assignments involving clients, customers, product team and operations. Immersive engagement and ownership of cases and inquiries. Use of Zendesk chat, call, ticketing and analytics to provide a well rounded service to external clients and internal partners. Handling 24/7 dispatch team of Medical Providers for Temp screening and Covid Testing sites Stream-lining processes and Response time of the Support team. Managed dual role - as Operations assistant and Senior CS
  • D
    SeniorGAN Coordinator
    DAFZA,
    Jan 2011 - Jan 2014 (3 years 1 month)
    Maintain ongoing relationships with EEMEA region Healthcare, Assistance and Aviation providers. Responsible for ensuring all financial backlogs and issues were resolved in a timely manner with all vendors in the region. Assisted remote clinics of International SOS on case by case basis Ground handling of cases that were based out of Dubai, UAE Conducting Audit trips across the Hospitals in UAE to infer their emergency handling capabilities
Education verified_user 0% verified
  • Manipal Academy of Higher Education
    Bsc. Biotechnology
    Manipal Academy of Higher Education
  • Purdue Global
    MBA in
    Purdue Global