I am an experienced Operations Manager in the BPO industry since 2018, with a strong track record in handling telecommunications and retail accounts. I specialize in leading high-performing teams to consistently exceed KPIs and client expectations in fast-paced environments.
I have successfully managed end-to-end projects, ensuring on-time delivery within budget while upholding service excellence. My leadership style emphasizes coaching and developing team leaders and staff, fostering a culture of accountability, growth, and continuous improvement.
With a strong focus on compliance and data security policies, I ensure 100% adherence to industry standards. Adaptable and resourceful, I thrive in shifting priorities and dynamic business landscapes.
