Mandlenkosi Ngwenya Results-Driven Sales & Business Development Professional |

S

Sales Development Representative (SDR)

Staff Domain

Oct 2024 - Current (1 year 8 months)

• Prospect new clients using email, calls, and LinkedIn. • Use CRMs to track pipeline and conduct follow-ups. • Book meetings and demos for global IT/outsourcing clients.

C

Sales Development Representative

Cyberaktive.

Jan 2024 - Nov 2024 (11 months)

As a Sales Development Representative (SDR) at Cyberacktive, I am responsible for generating qualified leads and setting appointments for our partner, Modo Networks, a leading IT and cybersecurity company. My role involves: Lead Generation: Identifying and reaching out to potential clients through various channels, including cold calling, email campaigns, and social media. Prospecting: Researching and qualifying potential leads to ensure they fit our target client profile. Appointment Setting: Scheduling meetings between prospective clients and Modo Networks' sales team to discuss IT and cybersecurity solutions. Database Management: Maintaining and updating CRM systems with accurate and detailed information on leads and prospects. Follow-U

M

Business Development Executive

Modo Networks, LLC

Jan 2024 - Nov 2024 (11 months)

As a Business Development Executive at Modo Networks, I play a key role in expanding our client base and promoting our IT and cybersecurity services. My responsibilities include: - **Client Outreach**: Proactively reaching out to potential clients identified by Cyberacktive, our client acquisition partner, through cold calls, emails, and other communication channels. - **Needs Assessment**: Engaging with prospects to understand their IT and cybersecurity needs and challenges. - **Solution Presentation**: Introducing Modo Networks' range of services and explaining how we can address the specific needs of potential clients. - **Lead Qualification**: Evaluating the potential of leads generated by Cyberacktive and qualifying them based on pred

S

Business Development Representative

Simpl Solutions

May 2023 - Dec 2023 (8 months)

As a Sales Development Representative (SDR) at Simpl Solutions, I was responsible for generating new business opportunities and supporting the sales team in driving revenue growth. My key responsibilities included: Lead Generation: Identifying potential clients through various channels, such as online research, networking, and referrals. Outreach: Initiating contact with prospects through cold calling, email campaigns, and social media engagement. Qualification: Assessing the needs and challenges of potential clients to determine their suitability for our services. Educate and Inform: Providing prospects with detailed information about our IT solutions and how they can address their specific challenges and goals. Appointment Setting: Sched

M

Business Development Manager

Medi-Booking Ltd

Jul 2022 - Dec 2022 (6 months)

As a Business Development Manager (BDM) at Medibooking.com, a UK-based medical appointments booking site, I was responsible for driving business growth by creating and managing a database of potential clients, developing scripts, reaching out to prospects, setting up presentations, and closing deals. My key responsibilities included: - **Database Creation:** Building and maintaining a comprehensive database of potential clients within the UK medical industry, including hospitals, doctors' clinics, and wellness centers. - **Script Development:** Crafting effective scripts for cold calls and outreach efforts to engage potential clients. - **Prospect Outreach:** Initiating contact with prospects through cold calling, email campaigns, and netw

Business Development Manager (Vodacom)

CallForce

Jan 2022 - Jun 2022 (6 months)

As a Business Development Manager (BDM) at Vodacom, I was responsible for driving business growth by establishing and nurturing relationships with Small and Medium Enterprises (SMEs) and Large Enterprises (LEs). My key responsibilities included: - Cold Calling: Contacting clients from lead files supplied by Vodacom to initiate business discussions. - Relationship Building: Establishing and maintaining strong relationships with SMEs and LEs to understand their business needs. - Needs Analysis: Conducting thorough needs analysis and probing to identify areas where Vodacom's solutions could improve the customer's business operations. - Solution Suggestion: Recommending tailored solutions to address the specific needs of customers, which inclu

E

Mall Manager

ENAV Group of Companies

Jul 2021 - Jan 2022 (7 months)

As a Mall Manager (Brand Ambassador) at ENAV8 Field Marketing Services, I was responsible for managing and promoting Tecno Mobile and itel products across multiple retail stores within the Mall of Africa. My key responsibilities included: Promoting: Actively promoting Tecno Mobile and itel products to increase brand awareness and drive sales. Merchandising: Ensuring that product displays were attractive and aligned with brand standards to maximize visibility and appeal. New Sales: Facilitating new phone contracts and assisting customers with their purchasing decisions. Stock Monitoring: Regularly monitoring stock levels and ensuring that stores were adequately stocked with Tecno Mobile and itel products. Ordering Stock: Coordinating the or

C

Sales Executive

Clientele Limited

Oct 2020 - May 2021 (8 months)

As a Sales Executive at Clientéle Life, I was responsible for driving sales of various insurance policies through proactive customer engagement and effective communication strategies. My key responsibilities included: - Cold Calling: Initiating contact with potential customers through cold calling to offer funeral, legal, life, and health insurance policies. - B2B Presentations: We would book to present our benefits to companies and their staff. - Call Centre Operations: Working in a shifts-oriented call centre environment, adhering to schedules and maintaining productivity. - Objection Handling: Effectively handling customer objections and concerns, providing clear and convincing responses to overcome resistance. - Customer Conversion: Tu

Customer Service Agent

StarTek

Jul 2020 - Oct 2020 (4 months)

As a Customer Care Consultant at STARTEK, I was dedicated to providing exceptional customer service and support for Telkom through a Business Process Outsourcing (BPO) model. My responsibilities included: Customer Engagement: Conferred with customers to address concerns about products or services, resolve problems, and drive sales through effective communication. Productivity Enhancement: Stayed on top of call scripts and maintained control over conversations to enhance productivity and achieve call time and quality standards. Problem Solving: Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. Policy Adherence: Adhered to company policies and scripts consistently to achieve cal

X

Sales Administrator

XPERT WHEEL AND TYRE

Jan 2020 - Apr 2020 (4 months)

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Solved customer challenges by offering relevant car products and services. Account management for B2B sales of “company cars” for different companies as they would agree to service their cars at our workshop. Engaged with customers to effectively build rapport and lasting relationships. Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Computed total costs and profit requirements for customer sales to provide accurate pricing. Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns. Forged and nurtured impac

S

Sales Specialist

Speckpack Field Services

May 2019 - Jan 2020 (9 months)

As a Field Sales Representative for Cell C, I was responsible for managing the entire Cell C entity within the Edcon store, operating autonomously with management based off-site. My role focused on driving sales and enhancing customer satisfaction through a range of strategic and operational responsibilities. Day-to-Day Responsibilities: Customer Needs Analysis: Listened to customer needs and desires to identify and recommend optimal Cell C products and services. Sales Increase: Increased sales by offering advice on purchases and promoting additional products. Product Merchandising: Opened, shelved, and merchandised new products, creating visually appealing and organized displays for optimal sales promotions. Knowledge Maintenance: Mainta

Consultant

Aegis Global

Aug 2018 - Apr 2019 (9 months)

As a Retentions Call Centre Consultant, I was responsible for managing customer retention efforts and providing top-tier customer service. My role focused on product recommendations, problem resolution, and team productivity. Day-to-Day Responsibilities: Product Recommendations: Recommended Telkom wireless telephones and other products to customers, providing detailed explanations of features and benefits to meet their needs. Customer Inquiries: Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes. Customer Service Excellence: Delivered excellent customer service, achieving a consistent 99% customer satisfaction rating through empathetic communication and effective problem resolut

Customer Service Consultant

WNS Global Services

Dec 2017 - Jul 2018 (8 months)

As a Customer Service Consultant at WNS, I was responsible for delivering exceptional customer service, resolving product and service issues, and promoting Vodacom's products and services to drive customer satisfaction and retention. Day-to-Day Customer Concerns: Conferred with customers to address concerns related to products or services, aiming to resolve issues effectively and drive sales. Productivity Enhancement: Enhanced productivity by strictly following call scripts and managing the direction of conversations to meet and exceed call-time and quality standards. Issue Evaluation: Evaluated customer information to identify issues, develop potential solutions, and maintain high service quality. Adherence to Policies: Adhered to company

Mandlenkosi Ngwenya

About

Detail

Timeline

Résumé