Manar Ibrahim Abdelmoneim Soliman Community Operations Manager

Seller Partner Support Associate EMEA, APAC, NAM

Amazon

May 2021 - Aug 2022 (1 year 4 months)

- ● Provides prompt, efficient and high quality partnership support for Amazon Sellers
through email and phone.
● Demonstrates ownership of the Sellers interaction to achieve high client success.
- ● Works with multiple technology applications and features to resolve Sellers' challenges.
- ● Vendors diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for Selling Partners as a subject-matter expert in several platforms and specialties.
- ● Maintains high performance metrics in accordance with the company policies and aligns them with the clients needs.

Community Operation Specialist

Uber

Oct 2017 - May 2020 (2 years 8 months)

- ● Supporting the SSA region as T3 support line for riders, drivers and reporting
major issues and outages to the relevant stakeholders.
● Investigating fraud incidents and determining the fraud trends and the
preventive measures for these actions.
- ● Making the key recommendation for the operations policies based on the market, and supporting trends and the most common challenges that the users face.
- ● Owning the initial creation of the quality assurance and customer success KPIs for the addressed LOB.
- ● Assigned as the quality editor to deliver and share the front line experience to the quality auditing processes.
- ● Assigned to localizing the global support processes and KBs to meet the market ne

Customer Service Representative

Raya Contact Center

Oct 2016 - Sep 2017 (1 year)

- ● Supporting the Gulf region as T2 support line and reporting major issues and outages to the relevant stakeholders.
- ● Assigned as the team leader delegate for 7 months to observe a team of 18 agents to manage their operation schedules, KPIs performance, and operational reports.

Operations Supervisor

Axon

Jun 2015 - May 2016 (1 year)

- ● Set the org strategic goals and the key KPIs to achieve on the roadmap.
● Implement the new org plans and project within the allocated resources.
● Develop, implement and monitor operational policies and procedures.
- ● Assist HR with operations team recruiting.
● Maintain the clients relationship and partnerships success.
● Oversee budgeting, reporting, planning, and auditing.
- ● Ensure all legal and regulatory documents are filed and monitor compliance with local laws and regulations.
● Work with the board of directors to determine values and mission, and plan for short and long-term goals.

Customer Service Representative

Vodafone

Sep 2013 - Feb 2015 (1 year 6 months)

Manar Ibrahim Abdelmoneim Soliman

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Manar Ibrahim Abdelmoneim Soliman

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